So I finally heard from the Devils (well, sort of ... this was from someone I never heard of):
Livingston,
Been trying to get in touch with you over the phone but figured an email might be easier! With our recent release of our 2019-2020 Devils Membership, I'd love to host you as a guest at an upcoming game. As Ray Shero has said, we are building for the future and the journey starts now.
With Devils Membership you get exclusive access to the behind the scenes action including player meet and greets, and the best seats for the best price.
Do you have 5 minutes today or tomorrow to hop on a quick call and see if it would make sense for you to come out and answer any questions?
I'll follow up with you early next week if I don't hear back.
So:
1) The Devils automated e-mail system managed to pick up my home town and insert it as my first name; I'm almost sorry (but also glad) that I didn't answer the phone to hear the rep ask if he can speak to Livingston.
2) The system doesn't cross-reference e-mail addresses with existing sths (or former ones, as you would think my existing rep, if anyone, would reach out); I guess they have this e-mail address on their "list of potential sths" since I have purchased tickets through TicketExchange
I don't blame the person who sent the e-mail, but I don't understand how a professional organization in a major sports league can have such an inept system. It has to be difficult enough to be a ticket rep trying to sell sths given the team's recent performance and ever-increasing ticket prices; the organization isn't doing them any favors by having them waste their time and appear unprofessional.