Man ... you'd love the story about Nill that Shapiro revealed in the 20/20 after the Game 4 win.
The short story is that was the game GM of the Year was announced, and Nill took 3rd place. Without going into great detail, Dallas Stars Assistant GM Mark Janko has a medical condition that impacts his esophagus, and occasionally food can get lodged. After the Game 3 loss against Colorado, food got lodged in Janko's esophagus, and he was in excruciating pain. Janko said it's the worst he'd ever had it and he was scared. Nill stayed with him in his room after that loss until 3 AM in the morning trying to comfort Janko and help him decide what to do. Ultimately, it was decided Janko would have to go to the hospital and have the food surgically removed.
Janko said he never would have told the story because he didn't want to distract from the team fighting in the playoffs, but he thought people should know what kind of Nill was. Instead of brooding over a big loss, Nill was by his side helping him through one of the worst moments in his life.
I don't think I heard a single hint of anything going on out of the bubble. Somehow Nill and the Stars have stuff on lockdown, and they protect the players/members of the organization. You never hear that if the person who was going through that doesn't decide to speak up. I'm not always a fan of how Lites behaved (and I still believe he was the mouthpiece for Gagalradi probably), but I do really appreciate the kind of man Nill is.
I think the loyalty can hurt occasionally when he may be slow to make a change because of how it affects the person. Sometimes the human stuff is more important though.