I always find it amusing that when customers don't get what they want - the customer service person they were speaking to was being "rude".
This is wilful misinterpretation of what that poster actually stated.
Are you always amused when you strawman others comments and then laugh at what they never stated in the first place?
I was not implying it in any way, shape or form, the poster fabricated the story and was exactly why I did not reply to him directly. I had several businesses in retail and I know for a fact (video and telephone recordings viewed when customers complained of a rude CSR) that some customers often become agitated, rude, ignorant and abusive when they do not get what they want despite the absolute best training and patience by the customer service rep, then call or write or worse, post a false online review of a rude CSR when the customer was rude and often abusive.
I too know several people in the department that works with customers at OEG, and they have always been respectful and pleasant to deal with in every circumstance and with every query and are nice people away from the job as well as on the job.
People who deal with people inappropriately do not last in customer service jobs.
Heres the difficulty with the logic;
Because you know some customer service reps are pleasant you assume all are.
Because you know some customers are unpleasant you generalize and allude others are.
Due to these two generalizations you make a specific post on a board in response,very clearly, (as any reader can see) referring to an instance just reported in the thread, by a poster here.
You respond to queries on that saying your post wasn't in response to anything...guess it just triggered your contempt for customers of something.
The bolded by the way is ridiculous. Frankly you DON'T know it. The nicest people in the world have potential moments when provoked, pressured, not having a good day etc. Very much a human condition your generalities notwithstanding.
