But as I stated before Customer service of the worst companies with the worst products or performance get the worst response from customers, expectedly, because the customers are ripped, and pissed off. I don't justify the behavior, never would, and its rarely directed where it should be. The horses asses are people like Lowe and Nicholson that should be kicked to the curb. The frontline are the customer service agents.
They get all the brunt.
Can't help mention, again, that in these STH threads from year to year there have been common comments here from STH about giving the Oilers a "piece of their mind" and letting rip on the poor customer service agents. Which is only poor form venting and serves no real purpose. We're now commenting, on the board, about the same behaviors that were sadly being reinforced on this same board..
As far as working service making people more courteous to other service workers sometimes its the opposite and with those that are service workers jerking other service workers when they get the chance. A form of passing the buck or learned venting and shoe dropping that never stops.
That said, the customer service agents we encountered at the Ice District presentation center (we went a few times just out of interest) were not too polite, courteous, they were a bit stand offish, more interested in interacting with each other than the customers. I detected a bit of the avarice so characteristic of the whole org. As in don't waste our time, we're making social plans for the evening.
I'll make a point in this as well that in present day customer service is often different to older customers than it is to younger hip customers. The disparity of welcome so pronounced its impossible not to notice, but this not at all isolated to the Oilers. Some ageism is often sensed in these interactions. Young customer service agents can be susceptible to speaking to older customers like they would their parents, not in a good way. Its mostly unconscious I think.
We see it here too. This post will set off 5 meme responses of old man yelling at clouds...