The problem with your view though, is that you think everyone should act like a hardcore fan and be happy to spend hundreds, or thousands, of dollars, to go watch Thomas Chabot, Brady Tkachuk and Max Lajoie develop. Because "NHL"! It doesn't work that way.
Most casual fans don't give a **** about watching players develop, and there are way more casual fans than hardcore fans.
Sports teams in all leagues are operating in a new era. There are even attendance issues in "religious" NFL and college football cities. Watching a game in 4k on a 60 inch TV is a pretty great experience, and instead of battling traffic afterwards, you can flip on Netflix and watch a couple episodes of Ozarks. Not a bad experience.
That's what the Senators would be competing against regardless, and that's challenging enough to overcome, but throw in all of the negative PR over the last 18 months and well... this is what you get.
The problem is that this organization has shown zero creativity in trying to solve these problems, and that's on them, not the fans.
That actually is pretty close to my view.
True, the era may be changing, and I may be part of a different era. My age takes me back to when there was no NHL hockey, I remember vividly the Save Our Senators Rallies, I remember Quebec and Winnipeg leaving. I don't take the NHL for granted in my city.
Doesn't mean I am happy with the organization, far from it. They have botched things for sure from many different perspectives.
You may say it "doesn't work that way", what my view is, but it does pretty well in the rest of the country. The casual fan is not who I consider to be on this forum, which is why I always find surprising the level of the hardcore fan on our board. If the hardcore fans check out, it is bad news. And I know people will bold that and point to it all being Melnyk's fault.
I hope that the attraction of players like Tkachuk, Chabot and Lajoie as well as our other stars will be undeniable and people will just enjoy going to watch hockey, and put all the BS aside. That really is the only hop of this franchise. Signing the key UFAs will go a long way as well. I don't think anyone staying home, arms crossed, is enjoying that side of it either, and I respect their right to do so (whether I agree or not).
I have enjoyed the games this year more than other years, as thin as the crowds have become. Country night, new DJ, new lounges, etc...has worked for me. But I will readily admit that I am not hard to please in that regard. But it has been fun.
Whether there will be a change in how events are attended, ultimately unless there is a drop in revenues and thus the salary cap, not much is going to change. However, the NHL is still a gate driven league. Philly's response to dropping attendance proves how vital it still is in the league. And yet , the salary cap still rises...