We track which games are sold in a calendar so i went through and compared which ones have sold vs which we have recorded and found one that we didn't have marked in the calendar but it is possible that none sold and I just hadn't updated the calendar. I also got an email on the morning of the Blues game last week telling me my tickets for that night's game had just sold, even though they had sold almost 2 months ago and I had received an email at the time. They have clearly broken something in their system.
I had an issue as well. I had listed my tickets for tomorrow night's game a few weeks ago and a week ago I got an email saying that my listing 'was about to expire' - a week before the game was to be played. Fast forward to Tuesday (two days ago) and I just happened to log into JetsPassHQ. Checked the status of my Colorado tickets and lo and behold they weren't on my account anymore. They had sold.
I triple checked my email to see if I missed the notifying email confirming sale. None to be found so I called my STH rep. She emailed me back saying that yup, they had sold. She also confirmed that they had a tonne of problems with SeatExchange sales going unreported / unemailed.
I don't know if they caught it in the nick of time or what but I could easily see a situation where someone had sold their tickets without knowing and, thinking they still had the game available, went to BMPlace. Unpleasant surprise when they scanned their cards, no?
It's a good thing the product on the ice is good because the administrative side of things is a gong show.
m.