STH TPA Renewal 2020

[nobody imp0rtant]

In my case it definitely does. (Except it does not include any portion of the Premium Seat Fee)

I've informed my group members that they will be receiving their appropriate portion of the refund. (Not including any portion of the Premium Seat Fee, for which I have inquired, we'll see what they say).

I'm expecting their answer will be along the lines of this bar analogy.

This is a non-refundable cover charge just to let you in the door of the VIP section for the opportunity to purchase the most expensive drinks in the house. Sorry, we can't guarantee the beverage you want (or any beverage) will be in stock. It's just a price you have to pay for exclusivity.

 

[nobody imp0rtant]

1. I've had a similar response from the team before... "its not us, its ticketmaster"... this is incredibly shoddy customer service. When I have a concern with a product that has your name on it (ie a ticket to a WINNIPEG JETS game) I do not want to hear that the problem is with another company that you choose to do business with. Jets management must stop this process and deal directly with customers.

2. Ticketmaster is a horrible company to do business with. They gouge and slice and MAKE A TON OF MISTAKES. Their ad on fees are a joke of the highest order. Trouble is they have a virtual monopoly over live events (Sports, Concerts, events ect, ect) and you have to do business with them. I love the Jets, I love going to the games, unfortunately this means I have to do business with a company that I do not trust and would never choose spend money with. There must be a better alternative out there. I also think they dictate to teams like the Jets... I'm convinced the scanned virtual bar codes and no more paper ticketing is their doing trying to convince teams that it will allow the team (and TM) to control the secondary ticket market, when all they have done is make it a mess.

3. Seat Exchange is a horrible system and the Jets ticketing strategy from day one must take most of the blame here (anyone who has bought or sold on Fans First can see its a much better way of doing things). The whole season ticket / regular season price discrepancy really doesn't work anymore especially when almost 90% of the tickets sold are season tickets. It will be very interesting to see how they try to resolve this issue when hockey returns. As a season ticket holder I was not happy seeing the team undercut prices for unsold tickets to games I was also trying to sell. I don't have a problem if they offer up some type of "student discount" to try and move tickets to low selling games, but from what I could tell the team was consistently trying to undercut sellers on seatexchange while dictating the lowest price people could sell their seats for. Not cool.

This is the Face of Evil. The person responsible for everything from "this will be your seat, take it or leave it" to "dynamic pricing" to "no phone, no service".

Linzy Jones - True North Sports + Entertainment

 

[Gm0ney]

One of the beauties of Ticketmaster is that it lets teams paint them as the bad guys in a lot of these kind of situations. Massive fees? It's that damn Ticketmaster, not TNSE (even though they're splitting the fees). No refunds? Ugh, Ticketmaster strikes again...

 

[thegr8one66]

Has anyone been able to add a bank account?

Yup. I did. I just entered the required info they asked for from the bottom of a cheque (name of bank, transit number, branch and account number).

 

[thegr8one66]

Would anyone have taken either of these 2 options, other than a straight up refund:

1) credit to your account worth a bit more than what you were going to get back (ex: refund was $100 but they would give you $150)?
or
2) credit to Jets Gear worth more than the refund you're going to receive (ex: refund was $100 and Jets Gear credit was $150)?

 

[SCP Guy]

Yeah TM has TNSE by the short and curlies......You don't want to use us and give us a nice cut of the ticket profits? No problem....good luck ever getting a half decent name to ever hold a concert in your venue. TM is prob as close to a monopoly as you can get.

 

[SCP Guy]

Would anyone have taken either of these 2 options, other than a straight up refund:

1) credit to your account worth a bit more than what you were going to get back (ex: refund was $100 but they would give you $150)?
or
2) credit to Jets Gear worth more than the refund you're going to receive (ex: refund was $100 and Jets Gear credit was $150)?

Yeah I would have taken option 1 if they would give me a 10% bump .....A free $10 on every $100 to hold my money for prob another year? Sure as long as the term has an end date attached to it lol

 

[Sabadecade]

They did offer "Option 1", however it's only 3% and not 10%.

Wouldn't work for me anyway as my group has changing members this term.

 

[grgftrs]

I had no problems with my refund. Entered my banking info and will be expecting a deposit around June 12th. True North did solid by me.

 

[Benny27]

Auto complete was messing mine up. The one dropdown that i think was Region kept autofilling with Manitoba so i wasnt getting the Canada or United States option. Once i tried on Firefox instead of Chrome i could see where i was going wrong. Just posting this in case anyone else is having a problem adding their banking info

 

[nobody imp0rtant]

So, here's the response our group got from True North as to why the premium seat fee portion of our game costs isn't being refunded:

Thank you for the email and your feedback which I have discussed with the management team.

The Premium Seat Fee is a set cost that is separate from the tickets. Unfortunately, it is not a fee that can be broken down by game at this time.

It is used to help run the premium benefits program and is collected first by finance. Though four games were missed in a two week period, we still had these programs running for the year - complimentary coat check, first right of refusal for concert tickets including presales, invitations to the True North Lounge and access to special events held by True North not available to other sections.

I have documented the suggestion and we will we looking towards the next season to continue to provide value to our Premium Seat Holders.

I wonder how many premium season ticket holders never make use of these "benefits" and would prefer to not have them, and not be billed an additional $500 each year. You know what I would consider a benefit for that extra $23 a game? Two free beers. Maybe I should pass that suggestion along to Claudia so she can "discuss it with the management team".

Whatever, not my problem any longer.

 

[cbcwpg]

Saw a poll today that said:

Even by next spring and summer 2021, only 38% of those asked said they would be ready to attend an event with 10,000 or more people.

Now I'm assuming this 38% would be based on current conditions of having no vaccine and should go up if/when a vaccine becomes available. But it is interesting for organizations like the Jets... how are they going to deal with people just not being comfortable going? And as a STH who relies on having share partners, this is also a concern for the STH.

Me, I think I'll be OK going to games once there is a vaccine, but if there never is a vaccine? Not sure yet...

 

[buggs]

Saw a poll today that said:

Even by next spring and summer 2021, only 38% of those asked said they would be ready to attend an event with 10,000 or more people.

Now I'm assuming this 38% would be based on current conditions of having no vaccine and should go up if/when a vaccine becomes available. But it is interesting for organizations like the Jets... how are they going to deal with people just not being comfortable going? And as a STH who relies on having share partners, this is also a concern for the STH.

Me, I think I'll be OK going to games once there is a vaccine, but if there never is a vaccine? Not sure yet...

It's going to be a huge issue for them. I'm in the same boat in that I'm the STH, but I have a group with me. I'm only responsible for 15 of 45 games (I do end up at more) and three of the guys in my group are retired. I haven't asked yet but I'm guessing they're not in that 38% based on their age and relative risk alone. Three more of us are 55 or older and only one is under 50.

I'm not sure how professional sports that rely on gate revenue are going to go forward for the next season. The NFL has their games listed already; we usually go to a Vikings game each year and have our hotel booked for September already for the game we're supposed to go. But there are an awful lot of assumptions associated with that that are not remotely guaranteed.

 

[blues10]

I am 50 and one share partner is north of 70 and the other north of 75. None of us want to set foot inside a 15000 person BMTS until there is a vaccine. My wife and daughter both have asthma and it’s simply not a risk we want to take. I really hope that I am not forced to go to games because of my SSH agreement.

I won’t go to the games if forced and can only imagine what the secondary market could look like. Pennies on the dollar.

 

[Jimmyjets]

I can't see the Province even allowing gatherings of this size until a vaccine exists, so I wouldn't spend too much time worrying about our STH agreements. I read somewhere they they thought that the maximum crowd that a pro sporting event would be able to accommodate was 2,000 people while maintaining proper social distancing, etc.

My family and I are low risk, but I have parents, coworkers, neighbors, etc. that don't deserve to be put at risk so I can watch live hockey instead of on TV. It would be pretty exclusive to be in the building, but I've been to some Moose games that probably only had 2,000 people at them and the atmosphere is lacking. It is neat to be able to hear pretty much everything that is said on the ice though.

 

[drumzan]

Wonder how it will work with STH contracts. If there’s no fans in stands next year, does that use up a season on our contract? Or will TNSE put on hold for a season?

 

[nobody imp0rtant]

Wonder how it will work with STH contracts. If there’s no fans in stands next year, does that use up a season on our contract? Or will TNSE put on hold for a season?

I expect your contract will slide. I'll bet a lot of season ticket holders are counting the days to being UFA so they can take advantage of a soft resale market and buy games at STH cost without any multi-year commitments. True North won't be doing anything to aid and abet people in accomplishing that goal.

 

[ps241]

I am 50 and one share partner is north of 70 and the other north of 75. None of us want to set foot inside a 15000 person BMTS until there is a vaccine. My wife and daughter both have asthma and it’s simply not a risk we want to take. I really hope that I am not forced to go to games because of my SSH agreement.

I won’t go to the games if forced and can only imagine what the secondary market could look like. Pennies on the dollar.

People that I have chatted with feel there won’t be hockey with fans at Bell MTS until January at the earliest (“unlikely”) and more realistically next spring. Now they are guessing like everyone else but lots would have to change.

NHL teams know they (and other indoor pro sports) will be the last thing yo open to the public.

 

[Jets]

I've bought and sold tickets on Seat eXchange before and I can see how this can create an interestingly difficult situation...

Say someone bought a ticket on Seat eXchange for one of the "cancelled games in January.
The STH chooses to get a cheque for their ticket sale, paid out at the end of that month.
TicketMaster and TNSE cannot refund the monies to the person who bought the ticket from Seat eXchange as the original STH already has the monies. Thisperson is nowout of luck unless TicketMaster or TNSE reaches out to the original STH and "asks for money back, and I can only imagine how this would piss someone off. Sure TicketMaster and TNSE are huge entities that have maid "extra" money on this transaction and could perhaps "eat it", or could they...

Incorrect.
TNSE sold 2 tickets to Customer A for $300.
TNSE now has +$300.
Customer A has 2 tickets.

Customer A lists the 2 tickets on seat exchange.
Customer B buys the 2 tickets for $300.
TNSE gives Customer A the $300 back.

TNSE receives the $300 from Customer B.
Customer B now has 2 tickets.
TNSE still has $300.
Customer A is now even and out of the equation.

If TNSE wants to they can give Customer B the $300 back for the 2 tickets they currently possess.

 

[Sabadecade]

Incorrect.
TNSE sold 2 tickets to Customer A for $300.
TNSE now has +$300.
Customer A has 2 tickets.

Customer A lists the 2 tickets on seat exchange.
Customer B buys the 2 tickets for $300.
TNSE gives Customer A the $300 back.

TNSE receives the $300 from Customer B.
Customer B now has 2 tickets.
TNSE still has $300.
Customer A is now even and out of the equation.

If TNSE wants to they can give Customer B the $300 back for the 2 tickets they currently possess.

You're right. It's not like Fans First where the reseller is a different entity than the original seller.
TNSE has all the records of who resold to whom via Seat eXchange. They could easily refund the secondary purchaser.

Perhaps they're waiting to complete the STH refunds/credits first.

 

[JetsCameHome]

I expect your contract will slide. I'll bet a lot of season ticket holders are counting the days to being UFA so they can take advantage of a soft resale market and buy games at STH cost without any multi-year commitments. True North won't be doing anything to aid and abet people in accomplishing that goal.

100 percent I am in this category. The incentive to being a season ticket holder is nil.

 

[Gm0ney]

The Jets were in a bit of trouble with regards to season ticket sales before the pandemic. They're going to be in big trouble now.

 

[SCP Guy]

The Jets were in a bit of trouble with regards to season ticket sales before the pandemic. They're going to be in big trouble now.

They are just like 90% of the other NHL teams now...... Don't stress

 

[Channelcat]

The NHL must really be liking the revenue sharing portion of the CBA right now.

 

[Gm0ney]

They are just like 90% of the other NHL teams now...... Don't stress

Oh yeah, everyone's in a similar boat, and I assume the NHL will take measures to protect teams as much as they can.

I just wonder about TNSE's position - they get subsidies to pay the mortgage, but without the Shark Club casino being open, that's going to cut into that somewhat. And they get a big rebate from the City's Entertainment Tax - which they won't be collecting if they aren't selling tickets. Those are probably their largest subsidy line items.

BMTSP is just a big money pit right now - no one's using it for anything...it's just costing money to keep the lights on with zero revenue coming in from concerts, beer festivals, playoff hockey, etc...

Chipman is exposed through other real-estate holdings as well. True North Square...is everyone still paying rent? Will they fill the building in the future even after the pandemic now that everyone's realized a vast number of office jobs can be done at home?

The CAD has taken a bit of a hit here recently as well...