You're still not grasping the difference in the economic landscape here. Sports are a multi-billion dollar industry and have a far greater reach than they ever have. The scope of the sports industry in the 1960s is minuscule in comparison. Trying to compare the 60s landscape of sports to today is trying to compare apples and rubix cubes.
So you're saying that because revenues are larger, you can't compare the sports landscape? There were 4 major sports leagues in the US in 1963, and 5 in 2013. That's a 1 league difference.
While the revenues are far larger, as far as reach goes, 4 of the 5 current major professional sports are still (for the most part) domestically based. Other than soccer, the biggest leagues in the world are all based in the United States, as they were 50 years ago.
What I'm pointing out is that the the NHL is in a similar position to the NFL in those days. You have a dominant league in its prime (Baseball was the dominant sports of the 60s, the NFL is the dominant sport now), and a league trying to break out and grow itself. (Football then, NHL now)
The NHL should try to take advantage of the changing landscape and grow itself through brand marketing to its fans. Encourage and nurture the loyalty that is so easily utilized by those other leagues that have their longer existences to fall back on.
Utilizing social media, and even making it a priority, doesn't mean it's a preference in your attempts at targeting fans (existing, new, whichever). This may best serve younger people because of usage, but the point of using social media for promoting your brand is for it's presence amongst the larger populace. So much is digital these days, which means everything spreads that much faster and farther. Staying on top of trends is crucial, and that's for all aspects of marketing. Being current is always big since the market place is always changing.
We agree on this, but the only point I want to re-affirm is that you've indicated that the type of customers the Devils should not be interested in retaining: "people that wouldn't buy more than a few games at the expense of people more likely to establish some roots here" are the primary demographic of this area. Hence why it should be something utilized, but not considered their primary tool.
What should be their primary tool? I'm not quite sure. But if young people are not the target, then they need to think of something else being their primary venue.
On an individual basis, you ask what phase of life that individual is X years after signing up for these sites, and how their attitudes on it change.
I will add my own personal observation, that as people get married and have families, they tend to spend less time on social media and more time with their work or their families instead. Again, I emphasize this is only from my own observation and has no statistical data to back it up. However, I'd like to believe it makes sense. When you have husband or wife, and a child or children, you might not have as much time to sit down at a computer or pull out your mobile device to start updating your friends.
By the same token, you could argue about whether or not any of the existing options will be surpassed by some "next big thing" in X amount of years, but that's purely speculation from here. There is obviously still plenty of optimism in the viability of this stuff, as can be seen by how facebook is performing in terms of stock performance. It remains to be seen how twitter will do in that regard in the near future. There seems to continue to be plenty of promise in this area though. It's still a great way to reach the largest audience possible. It still needs to be a primary focus so as not to "turn off" access to such a diverse group.
Sure, MySpace was the king of social networking in the late 90s to early 2000s. Now it's a relic. Will Facebook or Twitter follow? Who knows.
I think social media is a valuable tool, as you said, to give fans a chance to engage with the team. However, its viability as a recruitment mechanism or something to encourage loyalty, especially amongst middle aged family members, is not something that be can counted on.
The Devils have a Twitter account and a Facebook page, will that be a deciding factor whether someone will spend $2000 a year on a partial season ticket holder plan? I doubt it. What would be more of a deciding factor is if the father and/or mother grew up as Devils fans. And due to their feeling of loyalty to the team, whether that was through merchandising, a family member, or some other interactions, decided it was worth that expenditure to retain that feeling.
Maybe in 10 years this question will be turned on its head because everyone in the family demographic will be using social media and you'll be looked as crazy if you aren't utilizing it. But as of now, it's not the best way of reaching the targets you are suggesting.