^For clarity I'm a luddite and it isn't all that hard. Ticketmaster has gone in this direction for quite awhile and any concerts I have attended in years have been electronic tickets. Basically all you HAVE to know how to do is download the app. I mean if you have a cellphone and don't know how to do that why do you even have it? Once you have the app installed and make an account everything else is pretty much automatic. Tickets automatically load on your account, just have to select the right event. They usually even have graphic pictures to make it easily recognizable. Should mention as well you don't even have to have coverage on your cellphone to attend an event once the tickets are on your phone. Unless your settings are whacked you just click on the ticket app, the event, and the tickets reveal even if your phone is not hitting coverage. So its virtually foolproof.
tbh I had similar fears as expressed above but now prefer it. Just so theres no doubt at all I double up and load tickets and app on both my, and wifes phone. That way if either of our phones malfunction, or suddenly suffer battery drop we're good to go. Don't run out of power, that would be the easiest screw up.
I actually prefer the current method now. I like as well that an old dog keeps learning some new tricks.
Apparently around 90% of people have smartphones now. Virtually all of the people that are of the demographic that would attend events in Western World have smartphones. The world has changed, just what it is.
ps I just checked and confirmed. The Rogers APP, same as ticketmaster, has offline mode. no problem even if your phone is not online.
They have free charging onsite, at Rogers, free wifi if your phone doesn't have coverage and staff on hand if you can't figure it out. Really if you arrived 30-60mins early they'd be able to help you out and run you through downloading the APP, tickets, everything. But people are advised to get it done before hand and have the electronic tickets ready.