Not quite given the legitimate history of what's gone on. From the time the Arena opened in 1999 until 2011, PNC Arena had one gentleman who was the building superintendent/ice technician, Donnie "Donnie Mac" MacMillian. The guy was well known for being a perfectionist when it came to the ice surface, to the point where he lived in a motor home in the parking lot so that he could go into the Arena in the middle of the night to check on the ice. Under his tenure, PNC had a great reputation for its ice, got kudos for even having better ice than Rexall in the 2006 Stanley Cup Finals, Crosby has been quoted as really liking the surface, etc. During that time the only time complaints cropped up about the ice being subpar was on days when there was a quick changeover (an NC State basketball game or some other event in the afternoon and a hockey game that evening).
Then, in 2011, MacMillian died suddenly and
David Wescott was brought in. It was under Wescott that the ice quality started to decline (at least that's my impression based on the number of comments I started to see crop up based on our ice surface) and, in 2013 he was replaced by Jared Dupre, who had interned under MacMillian. Under Dupre the ice surface hasn't gotten back the reputation it had under MacMillian, but I think the general agreement is that it wasn't as bad as it was under Wescott.
So in sum, no, the issue hasn't been "a long time." It was great ice for the first 12 years the arena was in operation, bad (but not he worst) ice for 2 years, and then OK ice for the last 3.
I think that might be Wescott you're talking about.