Bruins make switch to 100% electronic ticketing - no paper (PDF's) accepted

[Fenway]

Season Pass

A quick primer on usage, beginning with the exhibition season home opener Sept. 23:

■ Each season ticket holder (STH) will be issued what amounts to a credential, a credit-card-sized ID typically clipped to a lanyard that is placed over the neck.

The credential, or pass, will allow the season ticket holder to enter the building, along with companions, up to the total number of seats purchased in the season ticket holder’s account.

If the season ticket holder opts not to attend that game, he or she simply can hand over the credential for someone else to wear into the building.

The credential takes the place of 44 tickets, representing all games in a season, sitting in a drawer.

■ Season ticket holders (representing 12,400 tickets per game in total) will transfer tickets digitally from their STH accounts. It only takes a matter of seconds for the account owner to “flip” the tickets, sending them to a smartphone via a designated e-mail address or text.

The recipient, with that game’s barcode on a handheld device, then will present the digital ticket for entry for that night’s contest.

Voila. Nearly a century after printing tickets — for season ticket holders and walk-up customers alike — the Original Six Bruins have jumped the digital ducat shark.

Walk-up customers, by the way, must have smartphones in order to accept the tickets they purchase at the box office.

As for those old-timers who cherish their ticket stubs, the Bruins will continue to print thousands of free posters, termed “roster cards”, that will be handed out each game. The posters, 11 inches by 17 inches, will serve as new-age stubs.

Click to read more...

 

[tarheelhockey]

Can’t wait for the YouTube vids of boomers losing their **** after waiting an hour in a box office line just to be told they can’t buy tickets because they don’t have the right kind of phone.

 

[robert terwilliger]

i don't like the option not being there, honestly.

guess that makes me a boomer

 

[Jon Bonham]

Can’t wait for the YouTube vids of boomers losing their **** after waiting an hour in a box office line just to be told they can’t buy tickets because they don’t have the right kind of phone.

Pure arrogance. Good God.

 

[robert terwilliger]

my crotchety old man behavior is pretty well-contained save for being forced to download an app for anything.

we got an email this weekend for free amazon money if you download their stupid photos app and backed up some pictures. i refused on principle and my wonderful wife downloaded the app and we got the credit for it.

 

[LeHab]

Season Pass

A quick primer on usage, beginning with the exhibition season home opener Sept. 23:

■ Each season ticket holder (STH) will be issued what amounts to a credential, a credit-card-sized ID typically clipped to a lanyard that is placed over the neck.

The credential, or pass, will allow the season ticket holder to enter the building, along with companions, up to the total number of seats purchased in the season ticket holder’s account.

If the season ticket holder opts not to attend that game, he or she simply can hand over the credential for someone else to wear into the building.

The credential takes the place of 44 tickets, representing all games in a season, sitting in a drawer.

■ Season ticket holders (representing 12,400 tickets per game in total) will transfer tickets digitally from their STH accounts. It only takes a matter of seconds for the account owner to “flip” the tickets, sending them to a smartphone via a designated e-mail address or text.

The recipient, with that game’s barcode on a handheld device, then will present the digital ticket for entry for that night’s contest.

Voila. Nearly a century after printing tickets — for season ticket holders and walk-up customers alike — the Original Six Bruins have jumped the digital ducat shark.

Walk-up customers, by the way, must have smartphones in order to accept the tickets they purchase at the box office.

As for those old-timers who cherish their ticket stubs, the Bruins will continue to print thousands of free posters, termed “roster cards”, that will be handed out each game. The posters, 11 inches by 17 inches, will serve as new-age stubs.

Link is dead at the moment. For STH, do you need both the physical ID credential + smartphone ticket? 1st point seems to imply the ID could be used as a ticket as it takes place of all tickets.

 

[Fenway]

Link is dead at the moment. For STH, do you need both the physical ID credential + smartphone ticket? 1st point seems to imply the ID could be used as a ticket as it takes place of all tickets.

Link seems to be working

No the card they will give is where all the tickets are stored and you can simply use that instead of a phone.

What happens if I misplace my Season Pass?
Your Season Pass is not replaceable. However, you can continue to manage your mobile tickets in Account Manager.

 

[tarheelhockey]

Pure arrogance. Good God.

I mean, it hasn’t actually happened yet. It just seems inevitable. There are a lot of people out there without smartphones and they are the demographic least likely to stay abreast of this kind of change. Add in the stressful nature of trying to buy overpriced tickets at a box office and you have a recipe for Karen wanting to speak to the manager.

 

[LeHab]

Link seems to be working

No the card they will give is where all the tickets are stored and you can simply use that instead of a phone.

What happens if I misplace my Season Pass?
Your Season Pass is not replaceable. However, you can continue to manage your mobile tickets in Account Manager.

Getting 404 error, might need to be logged somewhere perhaps. Ah ok so it is either physical credential ID or the phone (paperless). Thought they were going phone only based on thread title.

 

[Gaylord Q Tinkledink]

I like my physical copy. I collect them, like I'm sure many people do.

This seems like a way for someone to hack your phones transfer your tickets and sell some to a later date, collect the money and deactivate account(s).

This seems like a good idea through and through, but someone will find some way to turn this into a nightmare.

 

[WarriorOfGandhi]

I still use a flip phone because one day the machines will decide they no longer need us.

 

[BigBadBruins7708]

I like my physical copy. I collect them, like I'm sure many people do.

This seems like a way for someone to hack your phones transfer your tickets and sell some to a later date, collect the money and deactivate account(s).

This seems like a good idea through and through, but someone will find some way to turn this into a nightmare.

same, my physical ticket to things is my souvenir.

I have every ticket since i was 16 to all games, concerts, etc. Bruins banner night the ticket was a big commemorative one in the shape of the Cup, Celtics banner night the ticket was a big banner 17. I love having the old ticket stubs to things I've gone to.

to lose that to greed is bull. this is only because teams are mad they dont get the 2nd hand market sales money. So now they get to double dip by getting the face value in their pockets and cuts/all of the 2nd hand sales too. you know thats the next step here.

edit: Im 34, not some crotchety old boomer

 

[jiggsawpuzzle35]

Damn Cyberdyne is finally taking over.

 

[Inkling]

Not a boomer but literally making it impossible for a segment of the population to attend your event doesn't strike me as the right thing to do. They should at least make it possible for someone to be issued a smart card to hold the ticket.

 

[Beauner]

Also not a boomer and I still think this idea is stupid

 

[GuelphStormer]

Walk-up customers, by the way, must have smartphones in order to accept the tickets they purchase at the box office.

guaranteed clusterf***

 

[No Fun Shogun]

Just a way for them to save money and still charge the same amount. No need to have a printing tickets expense anymore.

A shame, really. I have a drawer full of saved tickets from my childhood and early adulthood. Couldn't care less about an old sheet of paper that I printed out myself and even that seems like a bridge too far for those that demand only smart phone access now.

 

[Pilky01]

Hur dur....DAE hate boomers?

 

[stealth1]

I understand wanting a physical copy as a souvenir. I can understand why teams are doing this and it's to cut down on season ticket holders who sell most of their tickets for a profit. I understand they can't make every game, so selling some is one thing. Its the ones who buy season tickets and go to less then half is a big problem. I know in the NFL the revoked a few fans tickets cause they re-sold almost all of them.

I have said before, the point of being a season ticket holder is cause you're a fan of the team. Its not to make money off of them.

 

[LeHab]

Just a way for them to save money and still charge the same amount. No need to have a printing tickets expense anymore.

A shame, really. I have a drawer full of saved tickets from my childhood and early adulthood. Couldn't care less about an old sheet of paper that I printed out myself and even that seems like a bridge too far for those that demand only smart phone access now.

In addition this can open opportunities for tracking/data mining as you actually know who is attending the game. Should also help reduce fraud.

 

[Jon Bonham]

I mean, it hasn’t actually happened yet. It just seems inevitable. There are a lot of people out there without smartphones and they are the demographic least likely to stay abreast of this kind of change. Add in the stressful nature of trying to buy overpriced tickets at a box office and you have a recipe for Karen wanting to speak to the manager.

You do know that lumping people groups together is just as bad as lumping any other people groups together right? Also mocking people after taking something away from them makes me think you drive a big 'ol pick up truck, Aaron.

 

[BrettHullsToe]

Walk-up customers, by the way, must have smartphones in order to accept the tickets they purchase at the box office.

If you have a doctor's note saying you are not allowed to have a smartphone because of addiction issues, wouldn't this policy violate the ADA?

Alternatively, if you are not legally allowed to have a smartphone because of a court order (say, because you were using smartphones for nefarious purposes some years ago), wouldn't the ACLU have a fairly good unfair discrimination case against the Bruins?

 

[Fenway]

The Boston Garden ticket office has been corrupt for as long as I have followed the team and on numerous occasionns, I have been told by Bruins officials they are powerless to fix it.

Ticket Thread - 2019/20 (Make sure to read rules on post 1 before posting tix!)

The day of Game 7 of the SCF we had a member of HF Bruins waiting in line and was told by Charlie Jacobs that seats would be available at $600-1200.

But when they went on sale they were $2100 - AT THE BOX OFFICE

Of course all teams now jack up prices for certain big games. But in most cases, you know ahead of time what those prices are. For example, the Patriots have three tiers of ticket prices depending on who the opponent is. This is set in before the season starts and does not change, and it never reaches the price level of what you'd see from the broker. The Bruins are really going next level here by repricing tickets by the day -- or even the hour -- based on demand and what the brokers are listing prices at. That's just absurd and a total money grab.

Charlie Jacobs actually walked by me and my boy around 8 am and asked how long we'd been in line. He said that there were at least 100 tickets and that I should expect to pay between $600-$1200. I thought $1200 was crazy for face value but was prepared to pay and hoped I'd get a shot at the lower priced ones. At that point we definitely thought we were getting in and didn't mind spending 10 hours in line to make it happen. It was pretty shocking to then get the $2100 sticker shock. No way I could afford that, which is why I was in the box office line for face value tickets in the first place.

What a joke. So disappointing.

The Garden box office has always been run by the Mob and Jacobs can't do anything about it. This is another attempt to try.

 

[featherhawk]

just another way for the owners to make more money and to alienate all those that don't use smartphones, seniors with loads of disposable income and a growing number of other age cohorts that are saying f*** you to mobile devices

I had one of the utilities call me and ask me why I still have not switched to e-bills yet?

I said I would if that meant I was going to receive a financial incentive to do so as a result of that company saving approximately $15.00/month by saving on costs such as printers, ink, paper, envelopes, postage and staff to process my paper bill/invoice. The agent said that they did not think I would receive any financial incentive; I then told them that I would not switch from paper bills until I received financial compensation to do so.

I then asked the Agent why they thought I was going to do the the companies job for them only to see the companies profit margins go up at the same time they pass on those same costs for printer, ink, paper and labour to my pocket book.

It's convenient the Agent says..., I said convenient for who?

ridiculous society we live in now.

 

[Fenway]

I volunteer twice a month at the Cambridge (MA) Senior Center and try to teach seniors into using simple things like Facebook - on how an app can tell them when the next bus will arrive but there is fierce resistance.

In the real world, the idea of going to the box office and simply trying to buy a ticket should not involve sending the ticket by email to someone standing at the window.

The email will simply direct you to the Bruins app and then you have to make sure that email address has an account.

What can go wrong?