Hate buying cars. Best experience - Volkswagen. By far the worst - Ford. We were leasing a car by now about 10 years ago. Go into the dealership, I sit down with the dealer, we discuss in detail what we want. One of the main items was in-dash navigation. I stressed it several times. We go in the system and look up inventory of the cars in the area, find several similarly equipped and I ask for a quote. They bring me the quote, we shake on it, I put the deposit down. They call us the next day and propose to come for a test drive. We come in, they show us the car without the in-dash navigation and explicitly state that this is not the one we are getting, because there will be in-dash navigation in the one they are delivering for us, but the drivetrain is the same, so we can get the feel for the car. My wife drives, likes it, we agree to come next day to pick up our car. Next day we come, look at the car, but when I go to sign the documents, the price is higher. The answer to my question "WTF" was, "But this one has in-dash navigation." I lost it, demanded to get my deposit back and picked up the phone to call the DA office. The manager showed up, apologized, and brought their own factory invoice. We got the car for the factory invoice price, plus three years of free regular maintenance. Then they tried to stiff us out of free maintenance. They also had the audacity to ask for "10" on their report card. I gave them a "1" and told the manager to eff himself when he called to check what was wrong with their service.
