Jacobs. Two lockouts....and definitely the last one was lovingly embraced by him. His son's not going to be any better - he has all the charm of HAL from 2000. ("I don't think I can lower cooncessions prices, Dave.")
Not only that, but the Garden was supposed to host 3 fundraisers per year when they moved to the new facility in 2005 in exchange for winning approval to move the building. This was discovered this past summer...by three teenagers trying to get funding for a local hockey rink.
These teens found out something about TD Garden no one realized for 24 years - The Boston Globe
So, basically, Jacobs skipped out on about 35 fundraisers over the past 12 years he was supposed to host simply because "no one asked him to" - basically the moral equivalent of buying a pack of 99 cent Tic Tacs from a gas station with a $10, and accepting $99.01 in change because the cashier thought you gave a $100 bill.
STHs in Boston get practically nothing compared to some other teams - granted, it's because of the smaller size of the arena, and the fairly rabid base that has a faux "sellout streak" since 12/2009. But, as an example, compare Boston's game-day freebies to Chicago, another big hockey market:
Promotions and Giveaways
2017-18 Game Night Giveaways
STH plans are inflexible - other than selling your tickets on their market, they don't offer any kind of flexiblity. There's no exchange where you can give up 2 tickets to one game and get 2 tickets to a similar or lower-tiered game.
Also, he's ripped up the entire area in front of the Garden to build some kind of monstrosity that supposedly involves bowling, a supermarket, and underground parking that will probably be $60 a pop when it's finished. All I know is I have to walk outside in the freezing cold when I used to have direct access from the T right into North Station. That and the Bobby Orr statue got moved.
There's no problem with him spending to the cap - but that's about the only good thing he's done. IMO he's been a little slow on the trigger when it comes to some executive decisions, but that's a jumbo home-cooked meatball for another day.