Great post Buggs. You make some very good points.
The electronic ticketing is at least partly about fighting counterfeiting of tickets. I'm not sure it will prove to be effective at that. The other aspects of its affects on the customers are being spun as benefits or ignored altogether.
Well I've only used electronic entry once, for the sole playoff game I attended (I'm part of a group). Being a bit of a jerk I decided to see if I could get in with screen shots rather than via the app specifically. I had the app ready to go so as to not cause grief to anyone waiting behind us. But I wanted to test the 'security' aspect of the electronic ticketing and it failed miserably, as has been reported by others here previously. Screenshot displayed and swiped for both tickets, scanned perfectly.
So a screenshot can get you access and it is no more difficult (assuming you have a smartphone) to produce than a photocopy of a print at home paper ticket.
As with so many things TNSE isn't really telling the whole truth. Electronic ticketing may be an attempt to fight counterfeiting of tickets but it's a remarkably lame one. It's really an excuse thrown out as a distraction, as happens so much in society now, to gain access to information. "You must have the app". No, not really. You must trust the person you're buying the ticket from. I can save people from having to sign up for a Jets account at least as I can just take a screen shot and send them the image. Now that's not true of the secondary market and from that perspective having a Jets account is indeed another layer of protection if you don't know the individual you are purchasing from. But I think the media and TNSE itself would be broadcasting information like crazy if fake tickets were a huge issue. It happens a couple of times a year I'd guess, not much more. Hardly justification for the change. It's another way to save $$. I already know people where the change was enough to walk away at the end of the their contract. I assume someone purchased those seats so TNSE doesn't really care. But how long can that work?
Long ago with respect to Jets Reward points I referred to them as Club Z points. Not much has changed since I first said that. I'm not looking for perks to be honest as I'm really just there to watch hockey. But it matters to some. Find a balance point where the interests of your customers are met rather than assuming there's a bottomless pit of people that will put up with your crap. Ask Zellers how that worked out.