I have come to NEVER believe what the reps "promise". Bottom line, they are salesmen and will say whatever they have to get your name on a contract. I have said many times on here over the years, that the promises they make can not possibly be kept all the time.
What they can give you is simply based on availablity. They can promise you full seasons all they want, they can promise you a new location all they want and will do so to temporarily make you happy. However, when push comes to shove if the tickets aren't available, they aren't available. They can try to get you to be "first in line" for something that opens up, but that doesn't mean they can.
The reps do not care about you. They do not care about you having your tickets. They care about themselves and their career. They are in an entry-level position in the sports and entertainment industry and are going to do what they have to do to move up the ranks. Why do you think the reps change so often? They are all looking to move up the ladder. Just like a car salesman's job is to sell you the most expensive car possible. He doesn't care if you have to cut some other expenses to buy the Ford Expedition instead of the Explorer or Focus. They don't care that you do not really need an SUV and would be better off with a sedan. They are in the business of making money.
Yes, it sucks that you were lied to, or promised things and it was not delivered. But I don't understand why you have believed them in the first place. "By the end of the season, I will have full-season tickets for you?" How? Do they expect to cancel people during the season? I'm sure there might be a few people who lose their accounts. Fighting, problems with staff, etc. But not too many. Maybe he already knew they were canceling large accounts or revoking some tickets from large accounts, but that doesn't mean they have the clout to get you any of those tickets. I know I am probably coming off as a jerk, but that isn't my intention.
In their defense, THEY may have been lied to as well. Their bosses train them to say what they need to say. They could have been told, "We will have tickets to give all these people once we revoke from the brokers." And, that may have been the intention at the time. However, someone above them may have said, "No, we are not offering those as ST's. Those fetch a hefty premium so we going to sell those individually and maximize profits." Then, they turn around and tell the rep to take the heat from you and they do it because they want to keep their jobs.
