Wait, can someone elaborate? There is no goal song when the Devils score? Just the horn? I'll pay close attention tonight
There's a goal song, not the one some fans want, but there is one.
The Official Prudential Center, Surrounding Area and Season Ticket Thread
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There's a goal song, not the one some fans want, but there is one.
Devils Dominion
Now we Plummet
Jack Be Quick
Hasek Is Right
Does anyone have a favorite churrascaria in Ironbound?
I've been to Boi Na Brasa but am looking for other ideas.
Thanks!
I've been to Boi Na Brasa but am looking for other ideas.
Thanks!
Fernandes Steak House. Impeccable service and excellent food. You will not regret it.
http://www.fernandessteakhouse.com/
Brick City
Ignore me!
Anyone else get the email about getting a picture with the Stanley Cup (which will be in the building this Sunday) if STH membership is renewed by this Friday? Not a bad idea but wonder if they are starting to sweat regarding renewals.
NJDevs26
Once upon a time...
- Mar 21, 2007
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My section party is supposed to be Sunday too, hopefully it doesn't overlap too much with the photo lol. Don't really need the photo though since I got one taken at the draft along with a real old one in 2003 when Dano made an appearance on a local radio station.
Colin226
NJ Devils STH
I'm waiting for us to win a Cup before I get a photo with it. Missed out on it the previous times 
I think the Cup photos are during the game, so there won't be any conflict (other than, say, if you want to see the game
)They are desperate.
Why not advertise this from the start?
I'm not renewing, unless they blow my socks off with an unbelievable offer. Remember, on day 6 of renewals, I was offered a suite for 1 game next season if I signed up right then and there.
Here is their biggest problem, on the business side of the operations, they have children running the show. Whenever I talk to the blonde lady, I think her name is Danielle, all I ever hear from her is just excuses. Literally, it is just one excuse after another. She sounds like my 6 year old niece. She was so proud when she told me that they are listening to my complaints. When I asked her what the course of action they are taking to correct them, she said they had none, but that they were listening. Which I then told her that they should stop listening and start implementing, because listening doesn't impress me…children know how to listen. Then the following question, she totally stepped right into it. She asked me what makes me think I know so much, my response was: "Unlike you, I'm profitable (I am a small business owner)." Combative = childish One excuse after another = childish
I also have a new rep this season…what a huge letdown from Rusty (my old rep). Either the Devils have completely tied his (new rep) hands or he doesn't understand sales at all.
The sad thing, most of the problems season ticket holders are having with the organization are all self inflicted wounds.
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I have to agree with Trekkie in regards to Danielle. I have no use for her really and I've found the few times people have interacted with her, her approach to the situations is on the childish side.
As far as the Cup goes. They probably had to make sure it would be available to have in the building before they could send anything out. Also, getting my picture with the Stanley Cup is not an incentive to renew.
As far as the Cup goes. They probably had to make sure it would be available to have in the building before they could send anything out. Also, getting my picture with the Stanley Cup is not an incentive to renew.
NJDevs26
Once upon a time...
- Mar 21, 2007
- 67,395
- 31,700
Anyone that didn't renew before March 1 and missed out on a chunk of the food card I don't think a picture is going to be a bigger incentive for renewing than that. It is interesting they're trying to tie it to renewal though.
Honestly most of the complaints the reps get I'm not sure really they can do much more than listen and be a go between. If you really want suggestions heard by someone that can do something besides be a sounding board and make suggestions I'd think the guy who inherited Eric's job would be the go to guy. I always looked at reps as people that just took care of basic issues like needing extra tickets or having to schedule the stupid scoreo thing.
Honestly most of the complaints the reps get I'm not sure really they can do much more than listen and be a go between. If you really want suggestions heard by someone that can do something besides be a sounding board and make suggestions I'd think the guy who inherited Eric's job would be the go to guy. I always looked at reps as people that just took care of basic issues like needing extra tickets or having to schedule the stupid scoreo thing.
Devils Dominion
Now we Plummet
Brick City
Ignore me!
Just checked and the March 1st deadline is for paid in full memberships to get 10% of the plan cost back for concessions. Those that renew by March 21st, regardless of pay in full or payment plan, still get 5% back. I was not considering paying in full due to the forfeiture clauses in the fine print so am not motivated to renew just yet. Figure dragging it out versus my usual renewal on the first day will be my small, silent protest.
What is it that she does????
I know the Devils are trying to market themselves to children…having a higher up acting childish is not the way to go.
A couple weeks ago, I had asked her what changes they will be making next season. She said probably none. So I asked why. She said that people haven't been complaining as much lately, so they changes they have made are working. So I said "Wait a minute, your barometer of success is based on ticket holders who are tired of complaining??? "
The first question I ever asked her (couple months ago), is why did we switch up our rewards to the points system. Her response was: "Other teams are doing it." Again, the response of a child.
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I'd say wait until they sweeten the deal to where you can't refuse.
I've been talking to ticket holders who sit near me…that section is going to be awfully empty next season.
Colin226
NJ Devils STH
Edit: My mistake, you're referring to VP of Marketing right? I'd approach Shawn Doss (DD linked his LinkedIn above) on ticket related issues. Not sure why they'd have a VP of Marketing involved with renewals. Leave that to the sales side
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She can't be, she sits in and helps run all of the complaint committee meetings…sorry, I mean advisory board meetings.
Devils Dominion
Now we Plummet
Devils Dominion
Now we Plummet
Hopefully someone over there is willing to listen to your concerns and do what they can to keep you a satisfied buying customer.
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Brick City
Ignore me!
You're downstairs right? Remember you saying that price point got particularly hammered. I am in the cheapest defend twice balconies and most of the increase was due to the state sales tax shenanigans (or as indfin suggested in the ticket thread, borderline consumer fraud) so it seems there is some grumbling but many are renewing.
She is not entry level - according to her linkedin, Danielle has 5 years experience in this field and is manager of the client service reps.
https://www.linkedin.com/in/danielletoussaint
Devils Dominion
Now we Plummet
I have not met her yet, the only Danielle I know over there is in marketing:
https://www.linkedin.com/in/daniellezulauf
Toussaint seems to have experience with an organization that routinely sells out, OKC Thunder. But that is such a different market than New Jersey/New York.
She may need to re-evaluate her approach (attitude adjustment).
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