Telus internet is a joke.
When I was with them about 5 or 6 years ago, the Internet was down constantly.
I remember one time when it was down for the whole week.
At the time there were renters at my place, and I continued to get yelled at.
Once it was fixed, the service went down again in a month, this time for 3 days.
If I add up all the days that I went without service during the 3 years I was with them, it had to be more than a month, maybe 2.
Even when they offered me 6 free months to stay, I refused and switched to Shaw.
I am so much happier now.
It is expensive, but I only had 3 or 4 outages, and usually those were fixed within an hour or 2.
The longest I went without Internet was maybe a day and a half, and that I could live with.