(banking rant)
A few weeks ago, my joint checking account overdrew. I had a bunch of money in my personal account and OD protection, but it hadn't been linked. Bugged the hell out of me, so I went into the bank, they had me apply for a new OD protection, and took care of the OD fees.
Yesterday, I see a LETTER TO MY HOUSE (not an e-mail or text) stating that I had overdrafts on my joint account. I looked up, six of them. Still had tons of money in my personal account. No OD protection account was set up.
Before I went to the bank, I went over to a different bank (Wells Fargo), got a business card and brochure, and had them explain how they handle everything. Sounded good.
Then I walked all that info over to my bank, sat it on the table, and had the banker uncomfortably explain the situation. Apparently they denied the new account, didn't tell me about it, and let me continue to get hit with OD fees. Then I asked if there was any reason I shouldn't close all my accounts and transfer them over to Wells.
He's going to have a manager "look it over" and "get back to me".
I don't understand how they can't just take money from one account that is linked up and move it to the other. Or pick up the phone. Or send an e-mail. Or do anything productive.
Idiots.