You can tell he really cares, and it's awesome for a team like the Sabres to have such a committed and passionate owner, willing to do whatever is in his power to try to fix things. If anything, probably cares too much, actually.
But the letter comes off with this air of whining that i'm kinda put off by. "When we started this rebuild, they told us we'd be good by now!!!" wah. Welcome to the sinkhole of intentional tanking rebuilds friend.
Also, that font is bush league, and having the fold right in the middle of a line of text...come on communications dept., get your act together.