Who wants an AF update on thoose turds at Rogers?
I called and asked to speak to a manager, of course the girl it trained to de-escalate calls so I just told her that she has done nothing wrong and I didn't want to yell at her and that was her managers job. She laughed, thanked me and found me a manager.
I ripped into him. I managed not to yell or swear but I was very blunt about my experience. I called the first agent I dealt with incompetent. I called out the second for poor customer service in telling me I could just text my employees. I told him that if my staff were that poor at their jobs they would be looking for another job.
By the time I was done he waived the small amount I owed on my previous device and gave me this month at no charge. I had him email me this information before I got off the phone with him so they couldn't try to **** me like they did Janko.
Before I called I signed up with Telus and am getting a Nexus 5 on a 2 year plan. When the phone arrives in a few days they will port my number over to Telus. Naturally Rogers doesn't know this yet
I think I will chalk this up as a win.