The wave is just a single example of those in attendance no longer willing to participate in any type of verbal or visual support. Not only are fans unwilling to join in, most give strange looks to anyone that does, leading to even the most vocal fans going in the silence. This isn't as bad in the upper deck, but I certainly curtail my volume when in the lower deck due to fear of offending those around me.
It's become an embarrassment & management had recognized this by investing in state of the art visuals for pregame festivities, dj's spinning at entranceways, hype crews; some waving flags during commercial breaks other dressed in bizarre costumes (Peanut Butter & Jam being one, 90's hype crew being another) Best decision has been hiring ex Canad Inn nightclub staff to DJ & act as the live mic presence.
Too little too late.
Also great to see the $6 Budweiser pre puck drop promotion isn't in place at all concession stands. Our first round we ordered four $6 beers, had them opened & then told the bill was $44 rather than $24 bucks.
Meanwhile while the price gouging is going on, True North can't be bothered to fix the pixelated & burned out tv's that had issues pre pandemic at many concession stands.