I'm mostly a PC and Android guy but my experience with Apple over the weekend really scared me for the future. We have an old iPad mini that Grandma bought for our daughter a long time ago that our niece got permanently locked down by repeatedly entering the wrong password - annoying but not that big of deal. It says connect to iTunes so I downloaded iTunes since who uses that anymore? I go to log into my account on iTunes and it wants to do some two-step verification BS which is fine I guess but our only other Apple device is my daughters iPhone 7. Should be fine but after many tries no verification code was sent. So I go to log onto Apple support and it wants to do the two-step verification process again to access support and mysteriously this does work this time. Spend an hour or two with them and they determine the iPad has to be erased - I don't really care but I could see how that would piss someone else off. Go through another hour process that felt like we were summoning an eldrtich demon to get the ipad into recovery mode. But then in recovery mode it still couldn't restore the iPad. The support rep hopes restarting my computer will fix the issue and tells me to do that before sending me on my way (it was online chat). I restart and thankfully that works; the ipad is restored to factory.
You would think that would be the end of my misery but you would be sorely mistaken. You have to add you Apple Id to the device which knowing the login and password you figure it would be no big deal. But alas, they want you to enter a password from another Apple product you own. My daughter is a bit of a snob and despite my best efforts to keep her off the Apple stream(i.e not personally buying her any Apple products) she has managed to get herself exclusively Apple products and has owned a few over the years. She had just swapped her iPhone 6 and some cash for an iPhone 7. But the devices it said it would accept a password from she doesn't have anymore. Also was strange that it had to be a 6 digit pin - it would not accept a 4 digit pin which my daughter was pretty sure she only used 4 digit pins. So ok I say I don't know any of these passwords and then it wants to do the two-step verification again; and like the first time it would not send one to the other Apple product we actually had in our possession despite repeated attempts. It also says I can approve the device in iCloud which again needed two step-verification for access but for some reason that decides to work to give me access to iCloud but doesn't actually let me approve the device.
At this point it was personal. I didn't need the old iPad all that badly but I had already invested so much time into fixing it. I was about ready to drive down to nearest Apple store (which even isn't in the same province as me) and fling the damn thing at the store managers face when I realized I can just create a new Apple Id. So I do this - no two step verification needed and the device works fine
The final plot twist - I go to download my first app on a brand new Apple ID and it says my Apple ID is the old one and it asks for the password from the old Apple Id that it wouldn't even let me use.
The next morning I was getting my daughter's iMessages confirming that it made me sign up for a new Apple ID for absolutely no reason
But anyways morale of the story how difficult it was to access a product that I legitimately own and know the password to the account has me scared stuff like this becoming more regular. I also wonder what the point of it all was - like even if it was stolen I could still restore it and just create a new Apple Id. Also I am fairly tech savvy and can't imagine how much worse that experience would been for someone else. Imagine buying a new PC, PlayStation, Xbox, or Switch and having it be a brick because some multi-step verification didn't work properly-