McCagg customers are trying to embarrass or sabotage him, the problem does not originate from McCagg wrong doing.
I am pretty certain a narcissistic personality would be diagnosticated pretty quickly if he ever consults a mental health professional. The core of his poor business/client management seems to originate from there; he seems to have no consideration for his own clients and seems pathologically self-centered in his answers.
Seriously, what's above a "Premium Subscription"?
A Generational Subscription?
When was the last time a team drafted 4-5 really good NHLers in a single draft? Ever?