I know multiple people that know gmgm personally and have all said he's a total *******. That he's exactly as he seems, narcissistic and cold.
A few of us on this board have sat down and met with Ted and GMGM for an hour or so in their office to talk about Caps hockey.
Re: GMGM, arrogant and condescending ("if you knew the game, you'd be in it") come to mind immediately.