Empoleon8771
Registered User
I cancelled my Comcast internet service yesterday without issue via online chat. I've still got to return the equipment though.
I actually came back in here to say the online chat was phenomenal. Like I'm genuinely shocked I was able to change my services as easily as I was on the online chat, it was such a hassle over the phone to the point where I didn't change my services. On the online chat, it was "what services do you want to change?", "this is what is available and this is the price", "okay we're good, we'll change your services immediately".
I had a deal from college that was like 100 SD channels and 150 Mbps for $85, but I never used the cable and it doesn't play well with my 4K TV, so I wanted to get rid of it. Also, standard definition blows, which is another big factor. When I called comcast, they gave me some BS that "your bill will rise to $110 if you cancel your cable right now" and "you should just keep the cable because your bill will only be $105 once the deal ends", but the person on the online chat just offered me the starting price for the same internet speed. I'm now paying $75 a month for 12 months for 150 Mbps, and then it only jumps up to $90 as the normal price.
I also learned that you can just return your old Xfinity equipment to UPS and they'll ship it to Comcast for free, that's really nice too. I think the nearest Xfinity store to me is in Green Tree, while I can go to the UPS store in Oakland via bus.