Well you called out the poster for saying, "hot water in the bathrooms" would be start, when, he's right, it would be. If someone is spending $100+ dollars for 3 hours at a venue, a comfortable bathroom experience should definitely be provided. That's a low bar to clear.
• Bathrooms matter
• Apparel that fans want to wear matters
• Compelling online content matters
• Branching out to meet fans outside of Kanata matters
• Creating fun experiences for kids in and outside the rink matters
If the Senators want to solve their attendance and financial issues, they need to be proactive and creative. The fans won't just come, nor should they.
At least the fans that are complaining are trying to tell the organization what's wrong. The much bigger problem are the fans that have checked out and don't even bother complaining, and there are a lot of those in this city.