The Official Prudential Center, Surrounding Area and Season Ticket Thread

[indfin]

Who is your rep? The person we thought was our rep, was not the person we got the email from. Wondering if some things changed this morning. My dad got the email at 9:51 this morning.

I just got the e-mail ... it came from "client experience team", not any specific rep. Hope my rep didn't get fired in the last week

Came at 11:56 and told me to log in at 10am to make my selections

 

[indfin]

I just got the e-mail ... it came from "client experience team", not any specific rep. Hope my rep didn't get fired in the last week

Came at 11:56 and told me to log in at 10am to make my selections

Actually ... I think maybe my rep WAS let go?!?!? I just noticed that he isn't listed/shown with the other reps on one of the pages on the website ... but he is on another.

 

[Brick City]

Actually ... I think maybe my rep WAS let go?!?!? I just noticed that he isn't listed/shown with the other reps on one of the pages on the website ... but he is on another.

Which one? Saw the same 7 reps listed on the STH locker room page.

 

[indfin]

Which one? Saw the same 7 reps listed on the STH locker room page.

Yeah ... he is listed there, but not on the STH Benefits Program page.

In addition to a couple of e-mails, I left him a voice-mail (still has his voice on it, so I guess he is still there?)

 

[BigBlueAndRed]

Anyone else here doing the bus trip to DC? What time would the bus realistically leave on a Thursday to get to the game in time?

That's this week? Darn, I wanted to use this as my reward pick but I don't get to pick until Monday.

 

[cj225]

Actually ... I think maybe my rep WAS let go?!?!? I just noticed that he isn't listed/shown with the other reps on one of the pages on the website ... but he is on another.

If it's Raf, I noticed the same thing...

 

[indfin]

If it's Raf, I noticed the same thing...

Yeah ... it's Raf. I am wondering if he is still there (despite his voice-mail still being active) because he has always been unbelievably fast (and helpful) in terms of his response.

 

[Brick City]

Yeah ... it's Raf. I am wondering if he is still there (despite his voice-mail still being active) because he has always been unbelievably fast (and helpful) in terms of his response.

Yeah, his response time was far better than my previous rep.

Had a bad feeling about this - he sent out an email blast last week to all of his assigned STHs that was not BCC'd (also tried recalling it which drew further attention to the error). Figured he would get a lecture about that but did not think he would be canned. Maybe it was something else unrelated, but the timing of this makes me think otherwise.

 

[Colin226]

Yeah, his response time was far better than my previous rep.

Had a bad feeling about this - he sent out an email blast last week to all of his assigned STHs that was not BCC'd (also tried recalling it which drew further attention to the error). Figured he would get a lecture about that but did not think he would be canned. Maybe it was something else unrelated, but the timing of this makes me think otherwise.

They BCC mass emails? Doing that to a ton of people is a great way to lower your sender score reputation and land in a bunch of junk mail boxes. No wonder they have constant issues with that

 

[Devils Dominion]

I enjoyed a pizza at Mercato Tomato Pie last night prior to the game.
With a cold birch beer.

I reccommend this place.

 

[indfin]

Yeah, his response time was far better than my previous rep.

Had a bad feeling about this - he sent out an email blast last week to all of his assigned STHs that was not BCC'd (also tried recalling it which drew further attention to the error). Figured he would get a lecture about that but did not think he would be canned. Maybe it was something else unrelated, but the timing of this makes me think otherwise.

Out of curiosity, did you get the e-mail with the link to select your benefits today (or was today not your day)? Just wondering if any issue with him might have caused folks not to get it.

As I mentioned, today was my day and I didn't get anything prior to 10am. I e-mailed him later ... not response, but within a few minutes I got the link from "client experience team" with no rep named and a generic # to call with any questions.

 

[SETHROLLINS]

That's this week? Darn, I wanted to use this as my reward pick but I don't get to pick until Monday.

lol the game isn't till late March!

 

[BenedictGomez]

Anyone else here doing the bus trip to DC? What time would the bus realistically leave on a Thursday to get to the game in time?

Get on an earlier bus than you think, traffic to DC can be unpredictable and nasty.

Your handle says near NYC, if you book in advance you can get roundtrip Megabus tickets to DC for less than $10 (really), and the DC Megabus drop-off is only about a 3-wood from the Caps' arena.

 

[DatBoyJPP]

Get on an earlier bus than you think, traffic to DC can be unpredictable and nasty.

Your handle says near NYC, if you book in advance you can get roundtrip Megabus tickets to DC for less than $10 (really), and the DC Megabus drop-off is only about a 3-wood from the Caps' arena.

Pretty sure the team is providing the bus

 

[cj225]

They BCC mass emails? Doing that to a ton of people is a great way to lower your sender score reputation and land in a bunch of junk mail boxes. No wonder they have constant issues with that

You can't put your clients email addresses in the To or CC field...confidentiality would go right out the window.

Out of curiosity, did you get the e-mail with the link to select your benefits today (or was today not your day)? Just wondering if any issue with him might have caused folks not to get it.

As I mentioned, today was my day and I didn't get anything prior to 10am. I e-mailed him later ... not response, but within a few minutes I got the link from "client experience team" with no rep named and a generic # to call with any questions.

We got ours at 9:51 from Alex and Raf was supposed to be our rep this season.

 

[Colin226]

You can't put your clients email addresses in the To or CC field...confidentiality would go right out the window.



We got ours at 9:51 from Alex and Raf was supposed to be our rep this season.

Oh definitely, but they should be using an email service that can send 1,000+ separate emails at once. I do this at work via Eloqua, but something as basic as Constant Contact would also work. The problem with what they are doing is that it's the way a lot of spammers send out mass emails, and it eventually hurts your sender score, meaning you'll automatically wind up in some people's spam folders (which has been an issue for them)

 

[cj225]

Oh definitely, but they should be using an email service that can send 1,000+ separate emails at once. I do this at work via Eloqua, but something as basic as Constant Contact would also work. The problem with what they are doing is that it's the way a lot of spammers send out mass emails, and it eventually hurts your sender score, meaning you'll automatically wind up in some people's spam folders (which has been an issue for them)

This is the Devils. They clearly haven't figured out how to send emails yet since some get emails and some don't at all.

Even the game recaps are sporadic.

 

[BenedictGomez]

This is the Devils. They clearly haven't figured out how to send emails yet since some get emails and some don't at all. Even the game recaps are sporadic.

The incompetence is almost endearing at this point.

 

[Scott04]

Not like other teams in other sports could have ever had issues with mass emails either or anything.

 

[SETHROLLINS]

Is anybody here saving any of their points for future seasons?

 

[Devils Dominion]

Anyone try the wings yet at the BBQ stand?

 

[Satans Hockey]

Is anybody here saving any of their points for future seasons?

I am, I'm not interested in anything else that I can afford, just did the two player events so my family can go meet the players.

 

[Brick City]

They BCC mass emails? Doing that to a ton of people is a great way to lower your sender score reputation and land in a bunch of junk mail boxes. No wonder they have constant issues with that

Not sure, thought they used some kind of email marketing system. The one in question appeared to be a standard email with several hundred names in the address box.

Out of curiosity, did you get the e-mail with the link to select your benefits today (or was today not your day)? Just wondering if any issue with him might have caused folks not to get it.

As I mentioned, today was my day and I didn't get anything prior to 10am. I e-mailed him later ... not response, but within a few minutes I got the link from "client experience team" with no rep named and a generic # to call with any questions.

Not yet, I'm relatively new to the STH ranks so my day is the last one next Monday.

 

[aero8279]

Is anybody here saving any of their points for future seasons?

I have 2000 left after picking ledge seating and photo with the stanley cup banners. Figured if I don't renew throwing away 2000 points isn't much of anything.

 

[Colin226]

I'm basically saving my points. Only spent 1,000 on the State of the Franchise thing since that tends to be pretty interesting (plus they usually provide snacks). Ideally I'd like to get the suite in 2 years to use for a bachelor party but looks like it's in short supply and goes fast.