Yeah, I had them do my 94' Richter jersey which I posted a page or two back in this thread. At the time I had no idea they didn't enjoy walk-in's, but I had to speak with them about the jersey in person because I was giving them a computer file with a name, number for them to cut the twill from, and needed to give them specific instructions on what I wanted.
It's literally the two guys who run it, and one old, old man sewing, (looked in his 80's) and one hispanic woman sewing. That's it. Rangers jerseys everywhere, tons of official jerseys, nameplates, kits, old and new. Rolls and rolls of red/blue twill. It was pretty awesome.
They mentioned not to tell anyone to stop by, and if I need any further stuff, to just ship it and email about it. It's definitely odd, but being that they are so busy with team needs / NHL store I can understand they don't want fans coming in daily asking for random jersey requests. They are swamped as it is.
They took the time to talk hockey, and the Rangers a little which was cool of them, but I got the vibe that they are hunkered down in this large room just working all day and would rather not be bothered.
Either way, if you're looking to get a modern Rangers jersey customized like the on-ice product, no other place (EPS, Cosby's, etc) can compare to Arenawear.