Paying extra for CI even though made one time payment

[puckhead103*]

my stupid cable company is still billing me for CI coverage even though i paid the one time fee of $129 back in october.

during the hockey juniors, i called my cable company to switch to the fox college sport channel, thinking one of those channels will televise the US/canada match up...

well the game didn't surface so after a week i called the cable company to switch to the previous package...

is there anyone who i could call instead of my cable company because the CSR are very clueless.....

the cable company is adelphia...

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[Polydorus]

Do you have your receipts? If so, write them a letter with your complaint and send a copy of the receipts. Don't make threats, just clearly state what you want. If you can get their fax number that would speed up the process.

 

[gamera]

yes, document everything in writing. calling can be a waste of time. make copies of your bills showing where you paid, etc and are still being billed; mail them to the address given (should be somewhere on the bill) and then follow it up with a call a few days later to make sure they got it

all cable companies su(k

 

[puckhead103*]

every thing is settled...they found the error.....idiots cable companies....