Thank you for being patient. My name is Vibhuti. Please allow me a few minutes to review your previous conversation.
From You,
Vibhuti, you're number six
From Agent,
I can understand how it feels when being a customer and getting turn arounds when all you are looking for is resolution.
From Agent,
Please allow me couple of minutes to check details on your account and I'll do my best to get your requests taken care of today.
From You,
ok
From You,
Thank you
From Agent,
Just to confirm, your DVR recordings are getting cut off?
From You,
Specifically live sports
From You,
Because they have no finite end time the DVR says it will extend the recording to fit the whole game
From You,
It does so maybe 2 out of three times
From You,
Today it cut off directly at 3 hours and that happened to be 8 of 9 innings
From You,
That was last night's game
From You,
That I was watching earlier today
From Agent,
Oh I can understand the importance of the services because somehow i am also a customer, please let me check it for you
From You,
The recording priorities have these sports recordings at the top of the list
From You,
Thank you
From Agent,
I'll be performing some troubleshooting steps to resolve your issue, please stay connected
From You,
I'm not going anywhere. It's the chat program that boots me
From Agent,
To ensure we have an uninterrupted conversation, please do not toggle the chat window or click on back/refresh button so we don't lose each other.
From Agent,
May I know the name of the recorded program
From You,
hmm
From You,
one sec
From Agent,
Sure take your time
From You,
MLB Baseball: San Francisco Giants at New York Mets. Recorded 4/20
From Agent,
Thank you so much for the details
From You,
NP
From You,
There's one on there from today I've not had a chance to watch yet
From You,
I don't actually know if that one is cut off or runs over. But like I said, it's about 2 out of 3 where it doesn't extend the recording.
From Agent,
That's helpful. I appreciate the additional detail.
From You,
The folder is named "San Francisco Giants"
From You,
But the recording itself has the name "MLB Baseball: San Francisco Giants...."
From Agent,
I can see the recording for MLB baseball-CH for 04/21, can you please check if the recording for that is working
From You,
It is
From You,
But the one from yesterday is also there
From Agent,
Ron it seems that let me check that for you
From You,
ok
From Agent,
Ron please allow me few minutes, I am working on it
From You,
I can see the recording in the streams from my DVR via the website also
From You,
Sure thing
From You,
I took a screenshot but I can't seem to attach it here
From Agent,
Oh so you can see from the stream app but not from the DVR cable bo
From Agent,
Box*
From You,
I can see it on my box too. You can't see it from your end for whatever reason
From Agent,
Yes that is weird, I can see the recording for 04/21 but not for 04/20
From Agent,
Let me refresh the account and check again
From You,
ok
From You,
thx
From Agent,
Ron I can see that MLB baseball for 04/19 has been deleted
From You,
Yup, there was a double header
From You,
I'm talking about 4/20 recording
From Agent,
Yes just wanted to confirm
From Agent,
Ron can you please try to download the 04/20 again
From You,
I don't understand what you mean by download
From You,
It's a recording of a live game from yesterday that is on my DVR
From You,
So... download what?
From Agent,
I mean is it possible to delete the recording and record it again
From You,
Do you have any idea what you're asking me to do?
From You,
Lemme just call up the Giants and the Mets and ask them to do it all again so I can record it again...
From You,
I don't think you grasp anything that's going on now.
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