Had a major issue with Ticketmaster/Rogers Place Account Manager for Keith Urban Concert that has really soured my taste.
I am an Oilers Season Seat Holder and have used the Ticketmaster App and Oilers Account Manager numerous times so I am familiar with the process, but this instance really pissed me off.
I received Loge Table Tickets for Keith Urban as a gift 3 days prior to the show. The day before the show, I followed the link to download the tickets to my Apple Wallet and before completing an error message came up saying "Server Error - Try again Later" - I waited until day of the show around 10AM and tried again, only to get the same error message. Frustrated, I called Ticketmaster to see if I could get the issue resolved - After waiting on hold for 64 minutes I was then told that I couldn't be helped because the tickets are through an Account Manager (Rogers Place Account Manager) and Ticketmaster (even though they are filtered through Ticketmaster) has no visibility to the tickets and was asked to call the Rogers Place Account Manager Number, so I did. And I again waited on hold for 72 minutes, only to be answered by - yup - Ticketmaster again! I was again told that it was not possible for them to help me - very angry I asked to speak to a supervisor - this lovely woman then said she found the solution for me and gave me a phone number - guess what number it was? The same damn phone number I call and was speaking to her on with a current call time of 82 minutes! She was apologetic and told me there was nothing she could do.
I then emailed
[email protected] requesting an immediate call back, which I received an email back right away with a phone number! Yes - finally - Called the number, Closed on Saturdays
Called the Box Office, explained my situation - They are only able to speak to the person who transferred me the tickets in order to accommodate the transaction. I phoned my friend who then phoned the box office to which they said they needed to log on to Account Manager and re transfer - "Server Error" - My friend called Ticketmaster waited on hold for 45 minutes (Lucky her) and was again told that they can not help because it is through the Rogers Place Account Manager - She lost her shit lol - She then phoned The Box Office back and probably tore the person on the other end of the phone to shreds then phoned me and said my tickets would be waiting at Will Call - This was a 4.5 Hour Process
Sorry, long rant - Show was great! - First time in the Loge and although the concept of the Loge is great and the view is amazing, I feel that whole floor is a giant waste of space and could be utilized much better