I don't care about ambiance and stuff haha. It's probably my favorite place to eat, honestly.
And boo hiss to Bella Monica. Wasn't a fan.
Each to their own. Like I said, restaurants are a personal choice type thing so everyone is different. I grew up in an Italian family. To this day, I still make all my own marinara, cream sauces, pesto, fra diavlo, frequently my own pasta, my own raviolis, gnoccis, and various other dishes passed down from my grandmother and mother.
I find places like Maggiano's just "ok" as there is nothing overly exciting, nor much originality in their food. It's not bad, just that it's not anything special as far as I'm concerned. I'm not saying they need to be original or have a bunch of unique items, but for me, if they aren't/don't, the food should pretty much stand out, and the few times I've been there, it hasn't. Bella Monica on the other hand, has some more unique style dishes that I've really enjoyed vs. what I'd consider more standard fair at Maggiano's.
I get that though, Maggiano's is a chain that caters to the masses, and if you want gobs of spaghetti and meatballs, then it's fine for that. If you want something a little different and higher quality (my opinion), then places like Bella Monica, 518/411 West, Tuscan Blu, etc.. are MUCH better choices.
All personal preferences.