Just a quick one: have strips been released to STH's yet or is it tomorrow? Big win! Thanks guys!
So my rep is claiming it was a glitch but instead of dropping just two of my tickets he dropped all 8........ He said they are working with Ticketmaster to try and get me back my seats or similar seats........
So my rep is claiming it was a glitch but instead of dropping just two of my tickets he dropped all 8........ He said they are working with Ticketmaster to try and get me back my seats or similar seats........
So my rep is claiming it was a glitch but instead of dropping just two of my tickets he dropped all 8........ He said they are working with Ticketmaster to try and get me back my seats or similar seats........
So my rep is claiming it was a glitch but instead of dropping just two of my tickets he dropped all 8........ He said they are working with Ticketmaster to try and get me back my seats or similar seats........
Yea right now im not too worried. I'm pretty hopeful they will make it right. The only issue is I sold two tickets on SH that I now dont have. But thats also only a minor issue.
They will fix it. They have the seats and always hold stuff back. I wouldn't be surprised if you get better seats.
They'll make it right and get him seats but I'm not sure if they can get them his exact ones. I noticed the ones I dropped were on Ticketmaster for individual game sales. If the same thing happened with his seats and someone bought those, then what do they do?
This whole process is kind of fly by the seat of their pants. When I spoke to my rep at the last game of the season (after I bought my first round extra strips), he said that there would be another process for selecting games for 2nd round. Once the second round was upon us, you got to keep the first round strips you already had. Of course, what if you didn't want some/all of those? Then it became a manual process and manual processes get f'd up.
They're trying but their are bound to be screw ups. But, I have to say, my rep did me right. I was in Israel when tickets became available and he called me and let me know what was going on and made adjustments to what tickets I had - dropped some and picked others up.
any chance season ticket holders with an account manager account or whatever can get invidivual tickets today?
Tickets are on sale to the general public as of this morning.
I had really good value lower level extra strips that I purchased for round 1. For round 2, they replaced them with really crappy seats in the last row. I called and they told me it happened to a few people but don't know why.... Ultimately, I could have asked him to fix it, but I probably was going to drop them anyway because they were at the half season rate and could have purchased more with a full season account.
If you call, have a valid issue, and are polite about it, they really do try (and can) make you whole. I get bummed out when people bash STH reps all the time. They are usually young kinds with little or no authority that are trying to start a career in a cut throat industry.
I'll give the Isles crap when they are disorganized or take on some nonsensical policies (like the overpricing of premium games this year) or when reps do some idiotic things that we've heard on here. But, on the flip side, I think we need to give them credit when they get things right - after all this is a work in progress in the first year.
The Islanders definitely did right by their STHs in the playoffs. They have been a bit late in waiting until the first series was over with dishing out round 2 but as long as we get access to our tickets that we got, it doesn't really bother me. I share my tickets with 5 guys overall and its nice that everyone is able to go to each game. I thought there would be a mad scramble for who goes to which game and I - as the keeper and majority shareholder - would have to be the judge/jury as to who goes where and there would be salty feelings. None of that at all. And can't really complain about pricing either. Its pretty much right where it should be - at least for STHs.
I agree 100%. Though the disorganization comes from the top. This is a work in progress. I have been giving constructive feedback through out the season and I can say that every aspect of the staff and game day ops was better in April than in was in October.
The one thing that I was very upset about as a STH early in the season was the secondary market pricing (as were most people). I always felt that STHs are the life blood of any organization. With the post season, they really did right by everyone with pricing and extra strips.
Since they have all the sales data, they made sure that full STH had a great price for the post-season, half STH had and OK, prince, and I have no idea what they did with partials.
Brooklyn is here to stay, and I still think it's far from perfect, but as long as they are getting better, I'm OK with it.
agree.....was not happy with my rep in the beginning of the year, but she (along with my experience at games) got much better as the year went on....they definitely did right by the STHs for playoffs....still will not be renewing for next year (though i still plan to goto a ton of games)
agree.....was not happy with my rep in the beginning of the year, but she (along with my experience at games) got much better as the year went on....they definitely did right by the STHs for playoffs....still will not be renewing for next year (though i still plan to goto a ton of games)
Isles lowered prices on Tuesday's games by about $10 or so for everything on ticketmaster. There's some seats where you can get a ticket for that individual game for less than half-STH & plan holders paid for the same ticket (ignoring TM fees). That's not right.
Isles lowered prices on Tuesday's games by about $10 or so for everything on ticketmaster. There's some seats where you can get a ticket for that individual game for less than half-STH & plan holders paid for the same ticket (ignoring TM fees). That's not right.