News Article: Bell Centre enhanced "client experience" aka hot dogs on steroids

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Kimota

ROY DU NORD!!!
Nov 4, 2005
39,280
14,196
Les Plaines D'Abraham
What in the world are you rambling on about? Hopes for society? Socioeconomics? Save the socialist speech for someone else, or as you say, someone who cares for your opinion. This is about business, and money. Not other goals. You can strive for anything you want AND make money. You dont have to choose.

Im very much in touch. Seems your reality is distorted though...

Everyone can CHOOSE to study or do something to make a better living. I wasnt born with McDavid hockey talent or some other great gift. Its called hard work.

My family came to Quebec with 10$ in their pocket and didnt speak a lick of french or english and made a good living in the long run. I have been paying my own bills since i was 14, worked 2 jobs often enough, including school. Im making a good living now too because of it.

Problem with society is people are self entitled. People want everything for nothing. Chumps like you are the reason people think like that, because you preach socialism over logic and reality.

You have two choices in life, be like you and complain and settle for the fact you werent born into royalty,OR you can get your buttt to work and make sure you can pay top dollar for things,including entertainment.

So yes, stop the whinning about luxury prices, at a luxury event (live sporting event). Some of us are more than happy to receive more quality for the money we are paying.

So because your family came in with 10$ in their pockets, you say "thank you can I have another" when someone abuse of their power? Considering where you come from shouldn't it be the opposite?

Being in the occident, it gives us the power to have a say, it's a democratie. Furthermore, these companies have such power, the Habs especially are admired the World over, yet they want your dollars, they crave for your dollars. So Hell it's your duty as a customer to make sure that it's worth it and you get your money's worth. BECAUSE the demand is great.

Last time I went to the theater to watch a movie, it cost so much money that me and my wife got physically ill in our stomachs by the price. Last time we felt going to watch a movie, we looked at each other and thought "meh we'll do something else". These guys lost us for a long time. And really that is how as a customer you should act.

If you don't respect yourself guess what, these companies won't.
 

Kriss E

Registered User
May 3, 2007
55,329
20,272
Jeddah
What in the world are you rambling on about? Hopes for society? Socioeconomics? Save the socialist speech for someone else, or as you say, someone who cares for your opinion. This is about business, and money. Not other goals. You can strive for anything you want AND make money. You dont have to choose.

Im very much in touch. Seems your reality is distorted though...

Everyone can CHOOSE to study or do something to make a better living. I wasnt born with McDavid hockey talent or some other great gift. Its called hard work.

My family came to Quebec with 10$ in their pocket and didnt speak a lick of french or english and made a good living in the long run. I have been paying my own bills since i was 14, worked 2 jobs often enough, including school. Im making a good living now too because of it.

Problem with society is people are self entitled. People want everything for nothing. Chumps like you are the reason people think like that, because you preach socialism over logic and reality.

You have two choices in life, be like you and complain and settle for the fact you werent born into royalty,OR you can get your buttt to work and make sure you can pay top dollar for things,including entertainment.

So yes, stop the whinning about luxury prices, at a luxury event (live sporting event). Some of us are more than happy to receive more quality for the money we are paying.
What the hell does working hard has to do with whether or not one thinks a product is overpriced??
You're talking about two completely different things. This luxury experience is BS.
I have no problem dishing out cash for something that's worth it, but spending as much as the Habs have charged for the experienced they've given me over the years? Hell no.
If the game is boring, you're f***ed. Seats are unconfortable, food and drinks are crap and expensive, tickets are at a ridiculous price. Funniest was the Desjardins section...last time I went I believe the tickets were around 350 each...we lost 5-0...all this because I can eat as much cheap ass pizza and beer as I want.

The problem people have with this is the product, not the price. The price will always be what it is. A Porsche is expensive, but you know you're getting a quality product.
Can't say the same about the quality of the Habs product experience. So now, they'll be offering some pulled pork sandwiches and shrimp popcorn. Well wooptif***indo.
 

Andrei79

Registered User
Jan 25, 2013
15,061
26,710
What in the world are you rambling on about? Hopes for society? Socioeconomics? Save the socialist speech for someone else, or as you say, someone who cares for your opinion. This is about business, and money. Not other goals. You can strive for anything you want AND make money. You dont have to choose.

Im very much in touch. Seems your reality is distorted though...

Everyone can CHOOSE to study or do something to make a better living. I wasnt born with McDavid hockey talent or some other great gift. Its called hard work.

My family came to Quebec with 10$ in their pocket and didnt speak a lick of french or english and made a good living in the long run. I have been paying my own bills since i was 14, worked 2 jobs often enough, including school. Im making a good living now too because of it.

Problem with society is people are self entitled. People want everything for nothing. Chumps like you are the reason people think like that, because you preach socialism over logic and reality.

You have two choices in life, be like you and complain and settle for the fact you werent born into royalty,OR you can get your buttt to work and make sure you can pay top dollar for things,including entertainment.

So yes, stop the whinning about luxury prices, at a luxury event (live sporting event). Some of us are more than happy to receive more quality for the money we are paying.

You remind me of Ice Cube's song No Vaseline.

I also agree that you don't seem to have any special gifts, so kudos on making money with your limits.
 
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Lshap

Hardline Moderate
Jun 6, 2011
27,322
25,050
Montreal
I find it hilarious,borderline pathetic that people complain about food prices. Guess what? Dont eat there if you're cheap or cant afford it.

Also, if you dont go because you think "you will teach Molson a lesson" , you re sadly mistaking. There is and will always be someone who will be willing to go.

Ive had my season tickets for 20 yrs. Theres is still,to this day, years worth of a wait to get season tickets. And i still gladly shell out tens of thousands a year for them. So, I,for one, am happy to see the food upgrades.

I wont even get into the business side of it, because if you re complaining about pricing,odds are, you arent business minded at all. Hockey is also a business and in short, a business should always increase quality and value to support high prices vs cutting prices on marginal products.

So much whinning for nothing. Whine less about prices-make more money.
This reads like a need for validation of your ingrained spending habits. It's also incorrect. "Don't go there if you can't afford it" is a self-limiting way to look at consumer spending. Not to lecture you, but the largest companies on the planet place a high value on customer service and loyalty because they know there are real consequences of ignoring them. The idea that people will keep buying your product because they always have is naive and ultimately wrong. Yes, you can create an aura of exclusivity -- which is the Montreal Canadiens business model -- but that works only as long as you maintain the perception of top quality. The moment that aura disappears, either because of competition or loss of quality, you encounter resistance to paying higher prices for a lesser product. If you think fans will keep paying the same prices at the same volume regardless of the product, guess again.

Why are ticket prices so much cheaper in Arizona or Florida, both of which have plenty of high earners? Because consumers in those areas don't associate hockey as a high value item. Same sport, same game, same experience, but two very different price structures. The difference is perception. People there have money, but they have better places to spend it and don't see the value in spending "tens of thousands of dollars" for hockey. That same shift of perception can happen with the Habs and, in fact, has in the recent past, when the lineups for Habs tickets were far less. We used to have a Major League Baseball team, which died because ownership was contemptuous of consumer perception. Habs aren't in danger of dying or sinking to Arizona prices, obviously, but they are in danger of losing real revenue if they continue to follow the entitled sense of inertia you seem to think is good business. It's actually the opposite of good business.
 
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Price4Prez

Registered User
Nov 20, 2007
1,482
709
Bottom line is: Molson could **** you in the arse and you would be fine with it.

You doesnt make any sense.

Bottom line is, you like many others, cant see the bigger picture. Also it seems your brain cant come to terms with the notion that someone might have an opinion that differs from your own. Your language skills are clearly subpar, so you resort to petty insults because you cant express your point of view properly. Fantastic.

In short, make more money guys so you can foolishly spend it on a mediocre at-best sports team. Amazing logic lol.

Foolishly spend- is subjective. One might see value in something another person does not. People who make more money, spend more. Are you going to argue this? Also a sports team has ups and downs. Im sure you would not be voicing this same point of view in years the team has done well.

looks like you are very impressed with the size of your own wallet. Doubt anyone else is.

lemme guess, you have been paying top dollars for a **** product for YEARS and you're proud of it ? really ? you feel the urge to tell us Molson is stealing your money ?

and you belittle people who arent stupid enough to pay 10$+ for some of the worst beer in the world ?

"this beer tastes like **** but I can afford it! yeah baby!"


Seriously, Francois Pignon, is that you ?

The size of my wallet has nothing to do with it, other than it gives me the luxury to spend a little more on better quality food at a sports venue, which is the entire premise of this thread. Yes, im proud to be able to go the majority of home games, for that many years. You would be to if you had the opportunity. You feel like Molson is stealing my money, and i feel like im paying to go see my favourite hockey team. It isnt stealing when you willingly spend it :) . Also, the beer IS shit. Never mentioned otherwise. Actually, my whole point is exactly that - i want better quality for my money. Better beer, better food. I dont care for a 25% price drop in concessions.


So because your family came in with 10$ in their pockets, you say "thank you can I have another" when someone abuse of their power? Considering where you come from shouldn't it be the opposite?

Being in the occident, it gives us the power to have a say, it's a democratie. Furthermore, these companies have such power, the Habs especially are admired the World over, yet they want your dollars, they crave for your dollars. So Hell it's your duty as a customer to make sure that it's worth it and you get your money's worth. BECAUSE the demand is great.

Last time I went to the theater to watch a movie, it cost so much money that me and my wife got physically ill in our stomachs by the price. Last time we felt going to watch a movie, we looked at each other and thought "meh we'll do something else". These guys lost us for a long time. And really that is how as a customer you should act.

If you don't respect yourself guess what, these companies won't.

Someone who is making profit from a business is not abusing power. Thats how it should be. The Habs are a business within a sport. I guess i realize that and can detach that aspect from the sport itself.

Self respect has little to do with what one determines is money well spent.

As mentioned in a previous reply to someone else. My whole opinion is that we SHOULD get better quality for our money. Im debating better quality per dollar, where as people are debating price itself. The price you pay for concessions should not be affected by the quality of the on ice product. There are seperate.

What the hell does working hard has to do with whether or not one thinks a product is overpriced??
You're talking about two completely different things. This luxury experience is BS.
I have no problem dishing out cash for something that's worth it, but spending as much as the Habs have charged for the experienced they've given me over the years? Hell no.
If the game is boring, you're ****ed. Seats are unconfortable, food and drinks are crap and expensive, tickets are at a ridiculous price. Funniest was the Desjardins section...last time I went I believe the tickets were around 350 each...we lost 5-0...all this because I can eat as much cheap ass pizza and beer as I want.

The problem people have with this is the product, not the price. The price will always be what it is. A Porsche is expensive, but you know you're getting a quality product.
Can't say the same about the quality of the Habs product experience. So now, they'll be offering some pulled pork sandwiches and shrimp popcorn. Well woopti****indo.

I think we are saying the same thing here. My problem is the quality of the food/accomodations at the bell center. I want better quality for the money. I have an issue with people complaining about the price. The price will always be high. It is an in demand product, in THE sport of the city. A porshe is a product. A hockey team is not. It has many more variables than a car.

We are talking about bell center experience, more specifically the concessions. Not sure why you bring up the on ice play. One has little to do with the other. With your logic, the years the team plays well, its ok to charge top dollar, but for years they are bottom of the barrel, they should give away the food for free? lol Thats not how a business works.

And yes, id rather pay those prices, and extra, for a pulled pork sandwich and popcorn shrimp, and 20 kinds of tapped beer- instead of a cold hotdog and shit beer. Thats the whole premise of my opinion.

You remind me of Ice Cube's song No Vaseline.

I also agree that you don't seem to have any special gifts, so kudos on making money with your limits.

Thanks? Really crappy attempt at an insult here. Definitely not one of your talents

This reads like a need for validation of your ingrained spending habits. It's also incorrect. "Don't go there if you can't afford it" is a self-limiting way to look at consumer spending. Not to lecture you, but the largest companies on the planet place a high value on customer service and loyalty because they know there are real consequences of ignoring them. The idea that people will keep buying your product because they always have is naive and ultimately wrong. Yes, you can create an aura of exclusivity -- which is the Montreal Canadiens business model -- but that works only as long as you maintain the perception of top quality. The moment that aura disappears, either because of competition or loss of quality, you encounter resistance to paying higher prices for a lesser product. If you think fans will keep paying the same prices at the same volume regardless of the product, guess again.

Why are ticket prices so much cheaper in Arizona or Florida, both of which have plenty of high earners? Because consumers in those areas don't associate hockey as a high value item. Same sport, same game, same experience, but two very different price structures. The difference is perception. People there have money, but they have better places to spend it and don't see the value in spending "tens of thousands of dollars" for hockey. That same shift of perception can happen with the Habs and, in fact, has in the recent past, when the lineups for Habs tickets were far less. We used to have a Major League Baseball team, which died because ownership was contemptuous of consumer perception. Habs aren't in danger of dying or sinking to Arizona prices, obviously, but they are in danger of losing real revenue if they continue to follow the entitled sense of inertia you seem to think is good business. It's actually the opposite of good business.

Perhaps that is the way YOU are reading it, because you have an inferiority complex of some sort. My point isnt to preach about my wallet size, to be quite honest, i could not care less how poor or rich one might think i am. The whole notion was to point out people waste so much energy in complaining about a hot dog that is too expensive, at a sports venue for a live event, where that energy can be spent making that hot dog more affordable for themselves.

Youre answering to your own debate here. It IS because it is the montreal canadiens, here, that they can charge the prices they do. You may think, consumer perception may change drastically, but the truth is, the consequences are minimal. People here will always go watch their team. Sure, the family of 5 on minumum wage wont spend the money, maybe even the business man in the middle class will not want to spend it, but there will always be a large client base here who will pay up. Its part of the culture.

You speak about business, which is the focus here. In any good business, the strategy was, is, and always will be to up the quality of the product maintaining high prices vs slashing prices for an inferior product. THAT is good business.

Again, my main point here is that we should get better quality for the money we spend. The thread is mainly about the concessions and experience off the ice at the BC. If you re spending the money to eat at the BC and have a drink, would you not be happy the food and alchool quality reflects the price you pay? You should be. Hence why i welcome the upgrades, regardless of the little extra in price it may cause.
 
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Price4Prez

Registered User
Nov 20, 2007
1,482
709
Do you realize that you've been complaining about insults thrown your way, while insulting just about everyone who bothered to reply?

Nothing wrong with insulting me,i can take it, just have something constructive to add to it. I dont think ive insulted anyone who replied. Merely explaining my point of view. Maybe people are too sensitive and need thicker skin if they feel so easily insulted?
 

MXD

Original #4
Oct 27, 2005
50,755
16,484
Nothing wrong with insulting me,i can take it, just have something constructive to add to it. I dont think ive insulted anyone who replied. Merely explaining my point of view. Maybe people are too sensitive and need thicker skin if they feel so easily insulted?

Why are you holding others to standards you aren't holding yourself to?
 

Braun

Registered User
Apr 17, 2014
2,362
1,213
Montreal
Do you realize that you've been complaining about insults thrown your way, while insulting just about everyone who bothered to reply?
He literally insulted no one and got insulted by a bunch of people back haha...
 

Lshap

Hardline Moderate
Jun 6, 2011
27,322
25,050
Montreal
Perhaps that is the way YOU are reading it, because you have an inferiority complex of some sort. My point isnt to preach about my wallet size, to be quite honest, i could not care less how poor or rich one might think i am. The whole notion was to point out people waste so much energy in complaining about a hot dog that is too expensive, at a sports venue for a live event, where that energy can be spent making that hot dog more affordable for themselves.

People aren't complaining about a hot-dog. They're complaining about the team that sells tickets to a game in a venue that also sells hot dogs. See the difference? Nobody goes to the Bell Centre for a meal. They go to watch a hockey game, during which they may choose to buy food.

Youre answering to your own debate here. It IS because it is the montreal canadiens, here, that they can charge the prices they do. You may think, consumer perception may change drastically, but the truth is, the consequences are minimal. People here will always go watch their team. Sure, the family of 5 on minumum wage wont spend the money, maybe even the business man in the middle class will not want to spend it, but there will always be a large client base here who will pay up. Its part of the culture.

Of course there will always be a client base for the Habs. However, that client base will diminish if the actual product -- the hockey team -- diminishes in quality for too long. That translates to substantial lost revenue for the dumbest reason: complacency. Sadly, that's typical. Plenty of companies believed customers would keep coming no matter what; almost all were proven wrong. The Habs are no exception.

You speak about business, which is the focus here. In any good business, the strategy was, is, and always will be to up the quality of the product maintaining high prices vs slashing prices for an inferior product. THAT is good business.

Again, my main point here is that we should get better quality for the money we spend. The thread is mainly about the concessions and experience off the ice at the BC. If you re spending the money to eat at the BC and have a drink, would you not be happy the food and alchool quality reflects the price you pay? You should be. Hence why i welcome the upgrades, regardless of the little extra in price it may cause.
You're focusing on the wrong thing. This isn't about hot dogs. It's about why consumers show up to the Bell Centre in the first place -- to watch a high-value sporting event. The perceived value is in the Habs themselves. If team quality stays high, the perceived ticket value stays high. If team quality suffers from ongoing malaise, the perceived ticket value sinks along with fan interest. Habs have been faking high-value for awhile; that only lasts so long before consumers feel used and respond monetarily.
 
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Price4Prez

Registered User
Nov 20, 2007
1,482
709
People aren't complaining about a hot-dog. They're complaining about the team that sells tickets to a game in a venue that also sells hot dogs. See the difference? Nobody goes to the Bell Centre for a meal. They go to watch a hockey game, during which they may choose to buy food.



Of course there will always be a client base for the Habs. However, that client base will diminish if the actual product -- the hockey team -- diminishes in quality for too long. That translates to substantial lost revenue for the dumbest reason: complacency. Sadly, that's typical. Plenty of companies believed customers would keep coming no matter what; almost all were proven wrong. The Habs are no exception.


You're focusing on the wrong thing. This isn't about hot dogs. It's about why consumers show up to the Bell Centre in the first place -- to watch a high-value sporting event. The perceived value is in the Habs themselves. If team quality stays high, the perceived ticket value stays high. If team quality suffers from ongoing malaise, the perceived ticket value sinks along with fan interest. Habs have been faking high-value for awhile; that only lasts so long before consumers feel used and respond monetarily.

Say what? I think i may be the only one who is focusing on the actual theme of the thread. This whole thread, is about the upgrades in concessions. Go to the original post and open the article. Food Food Food.

People TURNED this thread into ticket price debates,including yourself.

Im saying ticket prices have and should have no barring on concession prices.
 

sharknado

Registered User
Aug 22, 2014
370
277
Foolishly spend- is subjective. One might see value in something another person does not. People who make more money, spend more. Are you going to argue this? Also a sports team has ups and downs. Im sure you would not be voicing this same point of view in years the team has done well.

Really? So all the wealthy people are paying their fair share of the taxes?

The size of my wallet has nothing to do with it, other than it gives me the luxury to spend a little more on better quality food at a sports venue, which is the entire premise of this thread. Yes, im proud to be able to go the majority of home games, for that many years. You would be to if you had the opportunity. You feel like Molson is stealing my money, and i feel like im paying to go see my favourite hockey team. It isnt stealing when you willingly spend it :) . Also, the beer IS ****. Never mentioned otherwise. Actually, my whole point is exactly that - i want better quality for my money. Better beer, better food. I dont care for a 25% price drop in concessions.

Not if the product is bad.
 

MaxDummy

Yeah
Jul 3, 2011
6,749
6,935
Laval
Bottom line is, you like many others, cant see the bigger picture. Also it seems your brain cant come to terms with the notion that someone might have an opinion that differs from your own. Your language skills are clearly subpar, so you resort to petty insults because you cant express your point of view properly. Fantastic
I'm still pretty sure you would smile while being f***ed in the ass by Molson.
 

Price4Prez

Registered User
Nov 20, 2007
1,482
709
Really? So all the wealthy people are paying their fair share of the taxes?



Not if the product is bad.


If you're implying everyone with money commits tax evasion-then thats false. Do people with money hire professionals to use every legal mechanism available to pay less taxes, absolutely.

Considering im an accountant and have been practicing for 20 yrs- i think i can more than vouch for that.

Also, what does spending money because you have more disposable income have to do with paying taxes?
 

neopreneur

Registered User
Sponsor
Jul 12, 2004
2,656
1,456
Aylmer, Qc
Really?!

He’s the owner, he has final say, and is definitely responsible for on ice product.

Last time I checked, nobody goes to a hockey game for food, they go to watch their team play.

This is an owner with flawed priorities. The only fan “experience” that exists is watching the team win or lose. The food is irrelevant.

“Dear fans, if our team sucks this year, which is a strong possibility, then I’ll make damn sure what we have the best food in the league!” Is what he should’ve said...
Yes really.

Typically, you want the owner to leave hockey decisions up to the "hockey people". Hire the right people, then get out of their way. Do you want us to copy the Ottawa model of hockey management?

As for going to a live game, people go to be entertained. Food selection factors into this, and it's a topic that many season ticket holders brought up as an issue when benchmarking against other venues. The Habs were getting lazy in this regard. Molson took action and put his money where his mouth is. So I applaud him for that.
 

Lshap

Hardline Moderate
Jun 6, 2011
27,322
25,050
Montreal
Say what? I think i may be the only one who is focusing on the actual theme of the thread. This whole thread, is about the upgrades in concessions. Go to the original post and open the article. Food Food Food.

People TURNED this thread into ticket price debates,including yourself.

Im saying ticket prices have and should have no barring on concession prices.
The thread's theme is not about concessions in isolation. Nobody cares about hot dogs when they're deciding to buy hockey tickets. Concessions are a symptom of the broader subject: how ownership responds to fan discontent. That's the actual talking point of this thread: Unhappy customers. We don't like the product -- the Habs -- and expect the org to do something about it.

The org's response of adjusting the menu is tone-deaf, IMO, because it avoids addressing the on-ice issues that have made us unhappy in the first place. But it's at least a tacit acknowledgment that something needs fixing. It's a lame first step, but it proves the org knows it has to move towards its fans, rather than sit back passively and expect us to come to them. The Habs know that even our rabid fan base can lose interest and invest our thousands of dollars in more satisfying entertainment.

"Enhanced client experience" = We know fans are pissed, so we'd better enhance something. There's your subject.
 
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