Unfortunately there was never an actual official signed contract. I never thought twice about it until this all started happening, and went looking for it.
That being said, my wife does have a multitude of emails, texts, and FB messages in which the photographer in question gave us a pdf of their service packages, and she responded with the date, amount, and which package we wanted, so at least there's something.
She was planning on getting in touch with PayPal at some point today since it was her account that we used for payment. I'm not holding my breath though, and honestly, it's not even a money thing. I just want my freaking pictures.
And as for the social media stuff, there's a reason I haven't mentioned a name or gender, because it's just not worth it to slam someone like that, especially if there's a legal route/option going on. Emily hasn't even written a review on any of the wedding related sites yet because of that. Like I said in my PM, she's been in contact with 5 or 6 other brides that this has happened to with the same photographer this year. One who had stellar reviews prior to all of this. The whole situation is just bizarre.