Could you explain why a skilled technician can do a far better job than an automated machine?
I must admit that I have yet to find a technician who can do as good a job.
That's really a sad statement, I'm sorry to hear that. To break it down into simple terms, it's about the training or experience of the tech performing the job, and the amount of care they put into it. Conversely, it's the lack of control of the automated machines that make the finished product less desirable. Don't get me wrong: the Sparx does a nice job. If it's calibrated correctly, it will put nice, even edges on your blade, at the ROH you've selected.
A couple of shortcomings of the Sparx:
1--as the wheel makes contact with the blade, it does so at the same point every time. After repeated passes and sharpenings, this will form a "knob" at the top of the blade on each side.
2--when sharpening figure skates, the operator places "blocks" over the toe pick and end of the blade. The Sparx leaves a "bump" on the heel of the blade.
Both of the above can be avoided by a technician.
3--a skate with a bent blade may not be noticed by the Sparx operator, so as the grinding wheel travels across the blade, it may give uneven edges. In addition (especially with youth skates, where the blade is pressed into the holder) the blade may not be perpendicular to the skater's foot. What good are perfectly square edges if the blade is 3 degrees canted?
An experienced technician would notice the bend, or the improperly mounted blade and straighten the blade before sharpening, or compensate for the offset.
4--Grinding wheels only come in specific radii. A truly custom radius is available from an experienced tech.
5--As a grinding wheel ages, it loses bits of grit, or builds up grit in other areas. These are then imparted on the skate blade.
I very often see grooves in the internal radius on the blade when this happens. A properly dressed grinding wheel of the correct grit (there are many different stones available for sharpening different kinds of steel) will leave a much smoother finish.
6--As the grinding wheel passes over a blade, it actually kicks up little burrs. Think of a pile carpet or those pillows you run your hand over in one direction to make it smooth, then drag your fingers across to change the color. What this does is increase drag on the blade against the ice. A good tech puts a final pass on the blade that leaves an extremely smooth finish, thereby increasing glide.
Unfortunately, there are "hockey shops" out there that employ inexperienced people to work there. They stock gear, run the till, and sharpen skates. The experience they have, or they care they put into it may not be optimum. They're likely to grind off your profile (always ask a tech if they know how to sharpen on a custom profile--if they don't know what you're talking about, RUN AWAY!) There are lots of other problems that they can cause as well, such as heating up a blade and bending it, grinding it at an angle, etc.
I know that this has been long-winded. Sorry about that, but I do feel passionate about proper skate sharpening. When you find a shop you like, stick with them. Ask questions before you let them touch your equipment. The Sparx machines definitely have a place, and I feel that they're a quality option, but are limited in what they can do.